Issue: A user encountered a “Your connection is not private” warning for app.shopify and was unable to log in, causing concern.
Action taken: After contacting Shopify support, they were guided to clear their device’s DNS cache using provided instructions.
Shared fix: The user posted a link to a DNS cache clearing guide and noted that clearing the DNS cache restored access to their website.
Outcome: Technical login issue resolved; user expressed gratitude to support.
Follow-up: A Shopify team member thanked the user for sharing the solution and offered additional help with business growth, including marketing, traffic, and sales advice.
Status: Technical problem appears resolved; discussion remains open for broader support and marketing guidance.
Summarized with AI on February 16.
AI used: gpt-5.
I Received this message on my website. I was so scared, because I could not log on. I talked to support after multiple attempts of trying to fix it myself and the gave me this link to follow. I used the link and OH MY GOD I am so happy I did. Thank you now Cherilyn now I can get in my website. Just sharing the information since the one I seen is not allowing me to answer. HERE YALL GO BELOW!!
First, correctly clear the DNS cache, using the corresponding instructions for the device.
Wow, that is amazing to hear! Thank you for sharing your positive experience with our team and for providing the community with the solution. I’m sure it will help a lot of people.
By the way, how are things on the rest of your website going? So that you know, we are not only here to help with technical queries but also to help you grow your business. So if you need marketing advice or how to get more traffic or sales to your store, ask!