Hello @Brandon58 This issue seems related to how Shopify handles inventory per location for store pickup. Here’s what’s likely happening based on the screenshots and your explanation:
The Problem:
The customer is trying to pick up 9 units, but your store locations have inventory split:
. Store A: 8 units
. Store B: 3 units
Shopify does not combine inventory across locations for pickup. Instead, it checks if a single location has the entire requested quantity available for pickup. Since no individual store has 9 units, the system blocks the “pickup in store” option.
Why You Didn’t See This Before:
If this issue is new:
. Shopify may have recently enforced stricter checks on inventory per pickup location.
. Or previously, you may not have had split inventory scenarios where the requested quantity exceeded any one location’s stock.
How to Fix or Work Around It:
. Use Shopify Admin to transfer at least 1 unit to the location with 8 units so it reaches 9.
. Then Shopify will allow pickup from that location.
. Instruct the customer to:
. Order 8 for pickup from one location.
. Order the 1 remaining unit separately from the second location.
. Consider using Shopify Scripts or a custom checkout app to handle multi-location pickup (though this may require Shopify Plus).
Use Shipping Instead of Pickup. If pickup can’t be arranged, allow the customer to ship instead and refund the shipping cost manually if needed.
Thank you 
Hello @Brandon58
This isn’t a new Shopify bug, it’s just how Shopify’s core Local Pickup logic works: it only offers the pickup option if one single location can fulfill the entire line-item quantity. In your case:
Neither location holds all 9, so Shopify hides “Pick up” and falls back to shipping only. If you need true multi-location fulfillment in one line, go with a dedicated pickup app. Otherwise, here’s how to fix it:
1. Consolidate inventory
Move or transfer stock so one store has at least 9 units available. Then pickup will show for that location.
2. Split into two line items
Have the customer add “8” for Store A pickup and “1” (or “3”) for Store B pickup in separate product lines—each line can then show pickup if its location can cover its quantity.
3. Use a multi-location pickup app
Apps like Store Pickup + Delivery by Zapiet or Local Pickup Guru let you split a single order across multiple stores automatically, so you can keep all 9 on one checkout and still pick up from both.
4. Adjust your pickup settings
Double-check Settings → Shipping & delivery → Local pickup to ensure both locations are enabled for pickup. But remember: even enabled, Shopify still needs one location to cover the full line quantity.
