Multiple merchants are encountering a checkout error preventing order placement, both through the admin backend (Orders > Create order) and customer-facing storefronts. The error message states “Your payment couldn’t be processed because your order total has changed.”
Common triggers reported:
Attempted fixes that failed:
The issue affects both test mode and live stores, blocking merchants from processing orders and preventing customers from completing purchases.
Potential solutions mentioned:
Status: The problem remains unresolved for several merchants, with support teams (both Shopify and Stripe) reportedly unable to find solutions in some cases. The discussion is ongoing with no definitive fix identified for all affected users.
I am tearing my hair out - no way to rectify this - can’t get through to support.
If I apply any discount - and now no discount - I cannot place an order through the back end of my shop - which I need to do to record sales to suppliers.
I can start a new order - no discount - still comes up with the same error message.
I looked at previous answers and cleared my cache - didn’t work.
Any ideas please - I can’t get my orders placed.
Thank you.
Hi there. 
To try and help you out with this, I’d like to ask…
… does it work in Incognito/Private browser window?
… are you trying to place the order via Orders > Create order in the admin or is this through your online website checkout?
… do you use any bundle or discount apps at all?
… for the discount code that was giving the error originally - is it active in the Discounts section?
Thank you for replying - we think this started when we increased the price of one of our products - since then it’s not been working for us in the backend.
I’ve tried it incognito and the same issue is happening.
It’s only happening if we try to place an order as admin.
It will be an issue if we try to place an order at full price or take a percentage off - both as admin.
We are not using any discount codes for this.
Does that help at all?
Thanks
I just started experiencing the same issue!!! What is going on here? The only thing I did was add a Shopify Bundle App. The app itself didn’t work so I removed it. Other than that nothing else.
I face the same issue and till now, this is not rectify and i can official launch my store, people leave as they are not able to check out due to the error message.
Hi @renecoonline ,
If this issue is still ongoing, please contact our support team directly. They can authenticate you on your account and access your admin to see why this might be occurring.
Hey Victor,
Quick question, I’m on test mode using Shopify payments, after checkout out I don’t receive an order confirmation. Why is that? Is there something wrong ?
Thanks
Sunny
Hi, I’m french and I have the same problem. Nobody can order on my shop because of this… Shopify support and Stripe support don’t find any solution for the moment… Someone can help me please? 
Mine is working now. Try using stripe fake credit card numbers..its on the shopify text payments website.
Try adding shipping rates it fixed for me,
This worked for me too.
I am facing this problem today. can someone please help. all i did was change the pricing of products