“Your payment couldn’t be processed becuase your order total changed“
my store just went live and this prompt came up for a customer.
he applied a discount code which was large at 80 percent off. Could this be it?
Hey, @jameschef86 .
Thank you for reaching out and bringing this to our attention.
There shouldn’t be any problems with customers using a discount code for 80% off. However, it’s possible that there’s an issue with their saved cart. We’d recommend asking the customer to clear their browser’s caches and then try putting the cart together again. Alternatively, they can also try checking out using a different browser or device. If the issue continues to persist, then it looks like we’ll need to access your account in order to get a closer look at their abandoned cart. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to further assist you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.
If you have any other questions on this topic, then don’t hesitate to let me know.
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