"Your payment details could not be verified. Check your card details and try again" error

Payments + Shipping & Fulfilment

Topic summary

Issue: Customers receive “Your payment details could not be verified. Check your card details and try again.” Orders aren’t created and some gateways report no incoming request.

Key guidance from Shopify Support:

  • Check Orders > Abandoned Checkouts and open History to view the payment event for failure reason and authorization number. If no payment history appears, the gateway may not be the source; investigate other causes.
  • Confirm Shopify Payments isn’t in test mode. Test mode blocks real charges; turn it off to accept live payments.
  • If the Bogus gateway is enabled, only test card criteria will work. Use the documented test numbers or deactivate Bogus and enable a real gateway.
  • For third‑party gateways (e.g., Stripe), Shopify can’t access their systems; contact the provider and verify whether their test mode is on.
  • Possible app conflicts: Abandoned Cart Recovery (rmc_uid) may interfere; contact the app developer.
  • Regions without Shopify Payments (e.g., South Africa) must choose an integrated third‑party gateway (e.g., 2Checkout) and test with Bogus gateway credentials.

Unresolved/ongoing:

  • Some Shopify Payments cases show no abandoned record or fail after 3‑D Secure approval; advised to contact Shopify Support via Help Center.
  • A few buyers reported charges despite the error; no thread resolution.

Notes: Screenshots were used to identify Bogus gateway/test mode and app markers.

Summarized with AI on December 31. AI used: gpt-5.
2

Hey, @kevagc !

I’m Helen from Shopify Support. Thanks for reaching out about this.

Are you seeing these attempted transactions as Abandoned Checkouts? You can check by going to ‘Orders > Abandoned Checkout’ in your Shopify admin.

If so, the best way to find more information about these activities to relay to your third party gateway, is to look at the history of the abandoned checkout.

Payments that do not go through to create an order will show up in this section. Clicking on the payment event will give the reason for the failure, as well as the authorization number that you can share with your payment provider.

Let me know if this helps.

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