I receive the exact same problem.
How can I fix that ?
Topic summary
Issue: Customers receive “Your payment details could not be verified. Check your card details and try again.” Orders aren’t created and some gateways report no incoming request.
Key guidance from Shopify Support:
- Check Orders > Abandoned Checkouts and open History to view the payment event for failure reason and authorization number. If no payment history appears, the gateway may not be the source; investigate other causes.
- Confirm Shopify Payments isn’t in test mode. Test mode blocks real charges; turn it off to accept live payments.
- If the Bogus gateway is enabled, only test card criteria will work. Use the documented test numbers or deactivate Bogus and enable a real gateway.
- For third‑party gateways (e.g., Stripe), Shopify can’t access their systems; contact the provider and verify whether their test mode is on.
- Possible app conflicts: Abandoned Cart Recovery (rmc_uid) may interfere; contact the app developer.
- Regions without Shopify Payments (e.g., South Africa) must choose an integrated third‑party gateway (e.g., 2Checkout) and test with Bogus gateway credentials.
Unresolved/ongoing:
- Some Shopify Payments cases show no abandoned record or fail after 3‑D Secure approval; advised to contact Shopify Support via Help Center.
- A few buyers reported charges despite the error; no thread resolution.
Notes: Screenshots were used to identify Bogus gateway/test mode and app markers.