Your payouts from Shopify Payments are on hold while we review your account

Payments + Shipping & Fulfilment

Topic summary

Merchants are experiencing unexpected payment holds from Shopify Payments, often without prior notification. The holds typically occur mid-month during active sales periods, creating immediate cash flow problems for bills, suppliers, and payroll.

Common Issues:

  • Holds implemented without advance email notification
  • Support provides 24-72 hour timeframes that frequently extend to weeks
  • Conflicting error messages (bank issues vs. account review)
  • No clear timeline or status updates during review process

Support Experience:

  • Many describe support as unhelpful or “robotic”
  • Agents often lack information about review status
  • Some merchants open multiple tickets before receiving updates
  • Review durations range from several days to over a month (one case since mid-March 2024)

Merchant Frustrations:

  • Verification should occur at account creation, not after establishing sales history
  • Lack of communication is considered unprofessional and unethical
  • Some merchants filing BBB and FTC complaints
  • Business operations severely impacted without access to funds

Resolutions:

  • Several merchants eventually had holds lifted after persistent support contact
  • Timeframes varied significantly with no consistent pattern
  • Experienced users recommend using multiple payment processors (PayPal mentioned) to avoid complete fund freezes
Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
22

After opening another ticket I was told that I should wait from 24 - 72 hours. It means Monday I should recieve some info about, but I consider it unethical, unprofessional. If they need to do that at least they must notify clients. I found it out.

i keep you informed about it. Please do the same.

best regards

1 Like