Any update? Have had my shop funds on hold as well since May and all my tickets have been ghosted…
Topic summary
Payouts from Shopify Payments are on hold due to an account review, directly impacting business operations. Daily contacts with live support (morning and evening) initially yielded no ETA (estimated timeline).
Key timeline:
- Hold persisted for over a week. After 11 days of persistent follow-up, support said the issue would be fixed “tomorrow.”
- No confirmation yet in-thread that payouts actually resumed.
Additional reports:
- Another merchant reports funds on hold since May, with support tickets unanswered (“ghosted,” i.e., no responses).
Current status:
- OP awaiting verification that the promised fix occurred; thread contains no final resolution.
Impact and concerns:
- Cash flow disruption and operational delays due to indefinite review timeframes.
- Communication gaps and lack of clear timelines from support.
Open questions:
- Did payouts resume after the promised fix?
- What caused the prolonged review, and what are realistic timelines or escalation paths for resolution?
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