Your payouts from Shopify Payments are on hold

Payments + Shipping & Fulfilment
1

Your payouts from Shopify Payments are on hold

Your Shopify Payments account needs to be verified. You can still make sales while your payouts are on hold.

How Can I fix this? Disabling shopify payments and re-enabling doesn’t do anything.

Please help

2

hellon , you shop is new ?

3

Set up shopify payments about 3 days ago

4

did you verification ?

5

Hi @RyanMcElchar ,

I’m happy to provide some assistance with your Shopify Payments, to ensure this gets resolved. To confirm I’m fully understanding, are you seeing a banner within the Shopify admin that includes a ‘submit documents’ option?

If so, you will want to provide the requested documentation to help complete the review as quickly as possible. Standard reviews however, are a typical process for merchants that are using Shopify Payments to undergo. This helps to ensure the safety of both you and the platform.

In the case that you aren’t seeing an option to submit documents, you will want to Contact Support. This will allow our advisor team to investigate further to ensure the review is completed as quickly as possible.

Please let me know if you have any other concerns.