"Your Shopify Payments account is on hold
Your store can’t accept new orders with Shopify Payments. Contact Shopify Support for next steps."
Why I got this message?
Hi @davidmonteiro ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with your Shopify Payments, to ensure this gets resolved.
As you’re seeing the prompt to connect with our support team, you will want to connect with us directly. This will allow for our advisor team to take a closer look as we don’t have access to any account specific information through the Community.
Standard reviews however, are a typical process for merchants that are using Shopify Payments to undergo. This helps to ensure the safety of both you and the platform.
To connect with us, you can:
- Head over to our Contact Page.
- Log into your shop.
- Enter Contact Support into the chat box**.**
- Select Chat with a Support Advisor.
Please let me know if you have any other concerns.
hey blair Thanks for the answer, can you send me an easy access link for you if you can connect to me, it’s just that I couldn’t understand your instructions the only chats I can speak when I enter my shopify is with a bot that only takes me to documentation and never bothers me talk to a virtual assistant.
Hi @davidmonteiro ,
Thank you for the prompt response. I’m sorry to hear that you’re having some trouble connecting with us.
To provide some clarification, you will want to enter Contact Support into the chat box that you’re referring too. From here, you will be prompted to log into your shop where you will then be provided with our live support options.
Please let me know if you have any other questions or concerns.