Your Shopify Payments information couldn’t be verified The information you provided while signing up

Payments + Shipping & Fulfilment
1

I’m almost at my past straw with this company Shopify. There is no lack of transparency whatsoever. The professionalism is beyond poor, and my frustration is accumulating as the days pass.

I simply want to set up my store and make sales without the fear of waking up to my store frozen against my will.

This is the second time a new store that I have created has been frozen. I uploaded my bank account information via Plaid, and everything was fine. Then Shopify paused my payouts, which is fine because I’ve heard the unreliability of Shopify Payments from the poor victims of this companies broken system of doing things. I disabled the Shopify Payment option and I enable PayPal to be my provider.

Today as I am writing my new store, it locks me out of the blue. I received this email:

"Your Shopify Payments information couldn’t be verified.

The information you provided while signing up for Shopify Payments didn’t pass the verification process. For more information, you’ll need to contact support."

It’s one thing after another with Shopify. Complete lack of transparency and timeliness nor instructions. I sell women’s jackets and shirts through a well known and reputable dropshipping vendor. I don’t sell prohibited items. But my previous shop was shut down because Shopify claims it was “risky” and they wouldn’t explain any further.

Does anyone have any recommendations to other e-commerce sites that are more transparent and helpful?

Also, I have two domains I bought through shopify, I want to transfer them to a different e-commerce platform. But i can’t access my stores since Shopify has locked me out for no reason. I will also be heading over to Better Business Bureau to file my complaint, and I will also pay some good reputable blogs to vent my horrible experience with this crooked company.

Conclusion: I need accesd to my two domains so I can transfer them to another platform. Also, if Shopify has a problem with me opening new stores, I don’t understand why they would not just say that.

I deeply advise newcomers to this platform to do research on the horror stories we veteran Shopify users are experiencing before they put hard work and effort into building a website and paying their monthly fees. Also, if you’re a current Shopify user, I give you this for warning: you better be backing up your themes and apps thoroughly and storing them in a cloud. Because all your hard work can be gone in an instant without any explanation as to why. These guys are crooks.

2

Hello,

I’m sorry for your experience with Shopify, but I will like to know if you set up the store yourself or if you hire someone to get it done for you. Do you use the same payment option you used for the previous store again?

Attached is the screenshot of a store I helped a client with and also managing it for you to know that the issue is not from Shopify but from the setting up.

Sales.PNG
Sales.PNG1421×695 67.4 KB

3

I set the store up myself. I’ve been on shopify for a couple years with no problem, until I got a few sales. Then when I went to change my payment option it immediately locked me out and shut down my site.

4

Why did you change your payment option? You are meant to reach out to support to do that for you.

5

If we as Shopify users aren’t supposed to change our payment methods with first reaching out to Shopify first, why even allow the option in the first place? That doesn’t make sense, and that is another example of the lack of transparency I’m talking about. To imagine that my store got shut down because I changed a payment method is absurd. As I said before, I’ve been on Shopify for a couple years and I’ve never heard that you have to first contact shopify to change a payment method.

6

Yes i used the same payment option

7

no one replied to you as they are not going to help in this issue. My store is also inactive due to same reason. i contacted them and they said i will recieve mail as soon as possible, is this similar to your case and will they sent email and will i be able to be back at my store?