Hello, I just finished building my store recently and enabled Shopify Payments today in order to set up my payouts for the business. However, I have yet to make a sale or launch the store and I have received the message below in the image. I am a bit confused is this normal? Also, my ticket number is 25395383.
When setting up Shopify Payments, they do verify supporting information. Hold on a bit, you should hear from them shortly.
Hey @jbryant7 .
Thanks for reaching out.
I do appreciate that you have added an image of what you are seeing from within your Shopify store, super helpful! We can assist you with this message you are seeing. If you have not yet received a reply on the open ticket, you can reach back out to us through our Contact Us page. In order for us to securely verify you as the owner of the store, we will need you to login to your store.
Let me know if you have any questions or concerns.
I’m confused I was logged in when I contacted and sent in a support ticket and I am currently logged in at the moment.