I am at a dead end with this. I have tried every point of contact I can think of (emailing Shop Pay support, Twitter, Instagram) and have received no help. I have several support tickets already and nothing.
I cannot add any cards to my wallet any longer without getting the error “You’ve tried adding a card too many times. You can complete your purchase with a different payment method” or “Too many attempts, please try again later”. I have been getting these messages for over a week now on cards I have already used previously to check out, so I know they work. My bank has confirmed that nothing is being blocked. It’s not just one store front, but ALL of them that this happens.
I’ve been told that my account needs to be reset so I can add my cards back. PLEASE can some one help me out.
Thanks for getting in touch. I understand that you are having difficulty adding cards to your wallet and receiving error messages when attempting to do so. I can understand how that would be super frustrating.
You mentioned reaching out to support a number of times, may I ask what was were the steps they gave you to resolve this matter? Just in case, here are the card requirements below.
The card used for payment must be a Visa, Mastercard, Amex, or another card supported by the retailer you’re buying from.
Some debit and prepaid cards may not be guaranteed to be accepted, so it’s important to check with the retailer beforehand.
Cards issued by Capital One are not accepted for Shop Pay Installments due to their own policies regarding installment payments.
The card must be capable of making online purchases and may need to be activated prior to use.
The billing details on the card must match what the bank has on file to ensure a successful transaction.
You can learn more about the card requirements at this link.
If you’ve attempted to add an invalid card more than five times, you will receive a message indicating that you’ve tried adding a card too many times. In this case, further attempts to add the card will be blocked, and you won’t be able to try adding it again for 24 hours. It’s important to ensure that the card you’re attempting to add is valid and meets the requirements and allowed more than 24 hours for the block to be removed.
I wish I could say I have received help from support, but my emails and DM’s have gone unanswered. My first email was sent on May 12th. I am following steps from I’ve seen given to other people in this community that have had similar issues.
I have made sure that the cards I am attempting to add back to my account still meet all requirements (they are Visa and Mastercard), I have reached out to the retailer I initially tried ordering from and there was no error found on their end, I am not trying to use installment pay options with a Capital One card, all cards are activated and able to be used online, and all billing information matches.
It has been 10 days since this issue started, so well over the 24 hour period for any block to be removed.
Thanks for getting back to me and letting me know that the cards you are trying to add meet all requirements.
Are you using a desktop or mobile device to add the card? If you can please try the below troubleshooting steps to rule out any other issues if you are using a browser;
Clear your cache and cookies on your browser. After this, completely reboot the browser. It might be worth getting the affected customer(s) to clear their cache too.
Try a different web browser, as well as incognito or private windows to rule out any browser issues.
When using incognito, if you’re still experiencing a delay, confirm you have disabled browser extensions, as these can change how pages function and look.
Thanks for letting me know what troubleshooting steps you’ve taken.
Our escalated support teams generally respond within 3-5 business days, but at times that can take longer. We wouldn’t be able to investigate account specific issues, or provide information on stores directly through the public forums. This would be to prevent account sensitive information being leaked through social channels. However, if you can share your ticket number with me here, I’ll be sure to check in with our team to make sure it’s being taken care of.
I have flagged this internally with our Shop Support team. As they mentioned they are working through a high number of requests at the moment, they have advised this will be looked into as soon as they can and are aware of its importance.
If there is anything else I can help with, please let me know, take care!
