We are having a few issue with our click and collect orders going through on Zapiet. We are getting US, EU and UK orders going through as click and collect, but customers have paid for shipping and should be going through as a regular order.
Does anyone know what could be causing this?
Topic summary
Orders paid for shipping are being incorrectly marked as Click & Collect in the third‑party Zapiet app, resulting in pickup orders instead of regular shipped orders.
- Scope: Affects customers in the US, EU, and UK, suggesting it’s not region-specific.
- Expected vs. actual: Customers pay for shipping, but orders are routed as click & collect.
- Cause: Not identified in the thread; no diagnostics, settings, or logs were shared.
- Advice given: One response recommends hiring a developer to investigate the configuration and integration.
Status: Unresolved. No confirmation of a fix, no feedback from Zapiet support, and no actionable troubleshooting steps provided. Key questions (root cause, misconfiguration vs. app bug) remain open.
You’ll need to hire a dev to go and investigate the issue.