Zendesk Widget Persisting on Storefront Despite Disabling in App Settings

Shopify Apps

Topic summary

A merchant is unable to remove the Zendesk chat widget from their Shopify storefront despite taking multiple removal steps. They have:

  • Removed all Zendesk code from theme files
  • Disabled the widget in Zendesk app settings
  • Disabled it in Shopify app settings

The widget continues to load because it’s being injected dynamically through Shopify’s CDN. This creates conflicts with a custom chat widget the merchant has implemented.

The discussion remains open with no responses yet. The merchant is seeking guidance on how to completely prevent the Zendesk widget from loading on their site.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hi Shopify Community,

I’m experiencing an issue with the Zendesk chat widget on my Shopify store. Despite removing all Zendesk-related code from my theme files, disabling the widget in the Zendesk app settings, and also disabling it in the Shopify app settings, the Zendesk widget still loads on my site.

After investigating, it seems the widget is being injected dynamically via Shopify’s CDN. This is causing conflicts with my custom chat widget, which I’ve added to the site.

I’d appreciate any guidance on how to completely stop the Zendesk widget from loading.

Thank you!