# \#authentication **URL:** https://community.shopify.com/tag/authentication/3658.md [Latest](https://community.shopify.com/latest.md) · [Categories](https://community.shopify.com/categories.md) · [Tags](https://community.shopify.com/tags.md) --- ## [Access token request error](https://community.shopify.com/t/access-token-request-error/705859)
**Author:** [@ashish.poudel](https://community.shopify.com/u/ashish.poudel)\ **Replies:** 4\ **Last updated:** [October 30, 2026, 4:00am UTC](https://community.shopify.com/t/access-token-request-error/705859 "2026-10-30T04:00:36Z")
I’m experiencing an issue while integrating Shopify with Ory using OAuth2 authentication. During the authentication process, I encounter the following error: Error: Something went wrong – Access token request error. E… --- ## [Bug Report: Intermittent \`application\_cant\_be\_loaded\_misconfigured\` on managed-install for already-installed apps](https://community.shopify.com/t/bug-report-intermittent-application-cant-be-loaded-misconfigured-on-managed-install-for-already-installed-apps/614617)
**Author:** [@uzlov](https://community.shopify.com/u/uzlov)\ **Replies:** 3\ **Last updated:** [September 23, 2026, 2:22am UTC](https://community.shopify.com/t/bug-report-intermittent-application-cant-be-loaded-misconfigured-on-managed-install-for-already-installed-apps/614617 "2026-09-23T02:22:59Z")
Bug Report: Intermittent application\_cant\_be\_loaded\_misconfigured on managed-install for already-installed apps Summary Calls to Shopify’s managed-install entry URL intermittently (~1 in 5–10 attempts) redirect the merch… --- ## [Apple Review Guideline 2.1(a) OTP issue: WebToNative app with New Customer Accounts](https://community.shopify.com/t/apple-review-guideline-2-1-a-otp-issue-webtonative-app-with-new-customer-accounts/679057)
**Author:** [@naeemu](https://community.shopify.com/u/naeemu)\ **Replies:** 2\ **Last updated:** [September 8, 2026, 6:28am UTC](https://community.shopify.com/t/apple-review-guideline-2-1-a-otp-issue-webtonative-app-with-new-customer-accounts/679057 "2026-09-08T06:28:02Z")
Hi everyone, I’m publishing an iOS app built via WebToNative for a Shopify store, and Apple rejected the submission under Guideline 2.1(a) - Information Needed. The Issue Apple requires a demo login to review the app. … --- ## [Cannot login using passkeys on Firefox using Bitwarden](https://community.shopify.com/t/cannot-login-using-passkeys-on-firefox-using-bitwarden/659008)
**Author:** [@ferares](https://community.shopify.com/u/ferares)\ **Replies:** 3\ **Last updated:** [August 19, 2026, 8:34am UTC](https://community.shopify.com/t/cannot-login-using-passkeys-on-firefox-using-bitwarden/659008 "2026-08-19T08:34:35Z")
Everyday Shopify asks me to verify my account but when I try to do so using my passkey it fails with the following error message: “We’ve encountered an error accessing your passkey. Try again or use a different method.” … --- ## [Locked out of Shopify account – activation code not sending](https://community.shopify.com/t/locked-out-of-shopify-account-activation-code-not-sending/592205)
**Author:** [@playwebbi](https://community.shopify.com/u/playwebbi)\ **Replies:** 0\ **Last updated:** [March 15, 2026, 11:08pm UTC](https://community.shopify.com/t/locked-out-of-shopify-account-activation-code-not-sending/592205 "2026-03-15T23:08:50Z")
Hi everyone, I’m hoping someone here might be able to point me in the right direction. I’m currently locked out of my Shopify account because the activation code isn’t being delivered to the email address on file. Beca… --- ## [Can't login!](https://community.shopify.com/t/cant-login/586509)
**Author:** [@frenchieminicouture](https://community.shopify.com/u/frenchieminicouture)\ **Replies:** 1\ **Last updated:** [January 29, 2026, 5:17pm UTC](https://community.shopify.com/t/cant-login/586509 "2026-01-29T17:17:19Z")
Hi. I can’t login to my Shopify account which also has accounts for other clients. It asks me to check my authenticator app but I never scanned the QR code so Shopify is not set up in my authenticator app. Then there’s… --- ## [Non-embedded custom app - The application cannot be loaded, it may be misconfigured](https://community.shopify.com/t/non-embedded-custom-app-the-application-cannot-be-loaded-it-may-be-misconfigured/573870)
**Author:** [@DomRafer](https://community.shopify.com/u/DomRafer)\ **Replies:** 0\ **Last updated:** [November 3, 2025, 5:23pm UTC](https://community.shopify.com/t/non-embedded-custom-app-the-application-cannot-be-loaded-it-may-be-misconfigured/573870 "2025-11-03T17:23:15Z")
Hi I’m trying to create a non-embedded shopify custom application using this template. I know this is initially designed for embedded applications, I did some reconfigurations with it and am now able to make it into a no… --- ## [Hydrogen: Authenticating on custom backend and using access token on shopify](https://community.shopify.com/t/hydrogen-authenticating-on-custom-backend-and-using-access-token-on-shopify/350120)
**Author:** [@shadabz](https://community.shopify.com/u/shadabz)\ **Replies:** 0\ **Last updated:** [August 19, 2024, 7:11pm UTC](https://community.shopify.com/t/hydrogen-authenticating-on-custom-backend-and-using-access-token-on-shopify/350120 "2024-08-19T19:11:18Z")
Hi I have set up a Hydrogen web application connected to my Shopify store. I want to authenticate the user on my custom backend using OTP login and then automatically log the user in on Shopify as well so that the user …