# \#fraud-protect **URL:** https://community.shopify.com/tag/fraud-protect/1315.md [Latest](https://community.shopify.com/latest.md) · [Categories](https://community.shopify.com/categories.md) · [Tags](https://community.shopify.com/tags.md) --- ## [What’s missing from today’s Shopify fraud apps?](https://community.shopify.com/t/what-s-missing-from-today-s-shopify-fraud-apps/659483)
**Author:** [@AlogramAI](https://community.shopify.com/u/AlogramAI)\ **Replies:** 8\ **Last updated:** [October 28, 2026, 3:47am UTC](https://community.shopify.com/t/what-s-missing-from-today-s-shopify-fraud-apps/659483 "2026-10-28T03:47:00Z")
I’m a Shopify app developer building fraud prevention and chargeback reduction tools for merchants. For anyone already using a fraud detection or order risk app, which features are genuinely useful, and what still feels … --- ## [Scammer reverse proxy clone of our website - what we did about it](https://community.shopify.com/t/scammer-reverse-proxy-clone-of-our-website-what-we-did-about-it/654676)
**Author:** [@charleychau](https://community.shopify.com/u/charleychau)\ **Replies:** 8\ **Last updated:** [October 25, 2026, 7:26am UTC](https://community.shopify.com/t/scammer-reverse-proxy-clone-of-our-website-what-we-did-about-it/654676 "2026-10-25T07:26:27Z")
Sharing in case it’s helpful for anyone who may find themselves in the same situation - a fraudster made a clone/mirror of our website and published it to another address. I have zero technical background, but we think t… --- ## [Scam report](https://community.shopify.com/t/scam-report/695877)
**Author:** [@dhairyak](https://community.shopify.com/u/dhairyak)\ **Replies:** 2\ **Last updated:** [October 24, 2026, 11:39am UTC](https://community.shopify.com/t/scam-report/695877 "2026-10-24T11:39:19Z")
i order 2 jeans from all your my order - Order - #9390 was fake it has many packages in it like around 10 with diff address and the product I order was not there when i tried to contact them there was no posssible way … --- ## [wrong product please help me to reorder or return my money](https://community.shopify.com/t/wrong-product-please-help-me-to-reorder-or-return-my-money/421635)
**Author:** [@Ringsondilbung](https://community.shopify.com/u/Ringsondilbung)\ **Replies:** 5\ **Last updated:** [October 24, 2026, 7:16am UTC](https://community.shopify.com/t/wrong-product-please-help-me-to-reorder-or-return-my-money/421635 "2026-10-24T07:16:36Z")
I ordered a powerful torched but instead it shows poweful shoe rack in my parcel and it cheapest product and there is no torch in it please help me order number # 29691 my order was a powerful torched kit but what i rec… --- ## [How can I win a chargeback dispute with clear evidence?](https://community.shopify.com/t/how-can-i-win-a-chargeback-dispute-with-clear-evidence/284038)
**Author:** [@trucranems](https://community.shopify.com/u/trucranems)\ **Replies:** 4\ **Last updated:** [October 15, 2026, 2:52pm UTC](https://community.shopify.com/t/how-can-i-win-a-chargeback-dispute-with-clear-evidence/284038 "2026-10-15T14:52:06Z")
hey need some help. When I get a chargeback I respond and provide all the details, but I’ve never had one decided in my favor. I know the game is rigged in favor of the customer, because the bank could careless if I get … --- ## [Tracked our chargeback win rate for 6 months — the results genuinely surprised me](https://community.shopify.com/t/tracked-our-chargeback-win-rate-for-6-months-the-results-genuinely-surprised-me/630792)
**Author:** [@conorroche](https://community.shopify.com/u/conorroche)\ **Replies:** 13\ **Last updated:** [October 15, 2026, 10:58am UTC](https://community.shopify.com/t/tracked-our-chargeback-win-rate-for-6-months-the-results-genuinely-surprised-me/630792 "2026-10-15T10:58:27Z")
Been selling on Shopify for 3 years. Always assumed chargebacks were just a cost of doing business and didn’t pay much attention to which ones we won or lost. Finally started tracking properly earlier this year. Here’s … --- ## [Report fraud is impossible](https://community.shopify.com/t/report-fraud-is-impossible/376817)
**Author:** [@Jan\_sc](https://community.shopify.com/u/Jan_sc)\ **Replies:** 2\ **Last updated:** [October 14, 2026, 11:15pm UTC](https://community.shopify.com/t/report-fraud-is-impossible/376817 "2026-10-14T23:15:14Z")
Hi Shopify I am writing to report a fraudulent webshop that falsely claims to be based in Denmark but is actually a cover for a Chinese operation. I placed an order, but canceled it before shipment. Despite this, the we… --- ## [Fraudulent Seller?!](https://community.shopify.com/t/fraudulent-seller/697405)
**Author:** [@ackkduckie](https://community.shopify.com/u/ackkduckie)\ **Replies:** 1\ **Last updated:** [October 13, 2026, 5:39pm UTC](https://community.shopify.com/t/fraudulent-seller/697405 "2026-10-13T17:39:43Z")
Hello I bought two dresses from a vendor that according to Shop, does not exist. The contact info is :100: not correct. No chat has provided any semblance of assistance --- ## [Shopify Merchants Are Being Penalised for Chargeback Evidence We Literally Cannot Provide on Any Other Plan Other Than Plus](https://community.shopify.com/t/shopify-merchants-are-being-penalised-for-chargeback-evidence-we-literally-cannot-provide-on-any-other-plan-other-than-plus/622590)
**Author:** [@Sau2610](https://community.shopify.com/u/Sau2610)\ **Replies:** 15\ **Last updated:** [October 12, 2026, 7:39am UTC](https://community.shopify.com/t/shopify-merchants-are-being-penalised-for-chargeback-evidence-we-literally-cannot-provide-on-any-other-plan-other-than-plus/622590 "2026-10-12T07:39:51Z")
I’m posting this because I genuinely think Shopify needs to address a major issue affecting small and mid-sized merchants using Shopify Payments and hosted checkout. We have recently lost several chargebacks where the i… --- ## [returned order shipment fraud?](https://community.shopify.com/t/returned-order-shipment-fraud/420086)
**Author:** [@sss1128](https://community.shopify.com/u/sss1128)\ **Replies:** 3\ **Last updated:** [October 10, 2026, 10:28am UTC](https://community.shopify.com/t/returned-order-shipment-fraud/420086 "2026-10-10T10:28:53Z")
Hi, I’ve processed a product return request from a customer. I generated a USPS return label for him to return the product from Florida back to California. He dropped it off on May 9th, according to the USPS tracking. … --- ## [Charge back on an item successfully delivered with Tracking Evidence](https://community.shopify.com/t/charge-back-on-an-item-successfully-delivered-with-tracking-evidence/347448)
**Author:** [@Waistsnbelly](https://community.shopify.com/u/Waistsnbelly)\ **Replies:** 6\ **Last updated:** [October 10, 2026, 5:50am UTC](https://community.shopify.com/t/charge-back-on-an-item-successfully-delivered-with-tracking-evidence/347448 "2026-10-10T05:50:26Z")
Hello, I need some help as I am small business owner and still sort of new to Shopify and getting orders. I had a lady order 3 items on my website, 1 item was unavailable and I refunded her while I went ahead to fulfill … --- ## [How to respond quickly to a chargeback notification?](https://community.shopify.com/t/how-to-respond-quickly-to-a-chargeback-notification/171662)
**Author:** [@PTMindie](https://community.shopify.com/u/PTMindie)\ **Replies:** 3\ **Last updated:** [October 2, 2026, 9:21am UTC](https://community.shopify.com/t/how-to-respond-quickly-to-a-chargeback-notification/171662 "2026-10-02T09:21:27Z")
I received notification that a customer issued a chargeback on November 19th and Shopify only gave me until the 24th to file a response. Since the 19th was a Saturday, I didn’t see the notification until the 21st, and 24… --- ## [Paypal tracking number](https://community.shopify.com/t/paypal-tracking-number/344928)
**Author:** [@realela18](https://community.shopify.com/u/realela18)\ **Replies:** 5\ **Last updated:** [October 2, 2026, 9:02am UTC](https://community.shopify.com/t/paypal-tracking-number/344928 "2026-10-02T09:02:23Z")
Hey, I am looking for an app or an option to let shopify add the order confirmation link or download link into the paypal tracking informations, I saw it at another shop and i think its much better than giving no tracki… --- ## [No more checking billing adress to match credit card](https://community.shopify.com/t/no-more-checking-billing-adress-to-match-credit-card/688228)
**Author:** [@IamPripri](https://community.shopify.com/u/IamPripri)\ **Replies:** 25\ **Last updated:** [October 1, 2026, 9:50pm UTC](https://community.shopify.com/t/no-more-checking-billing-adress-to-match-credit-card/688228 "2026-10-01T21:50:54Z")
Yesterday we get the low risk to high risk )in the Order risk) modified to no more information given on billing adresses and IP. I contacted Shopify who says, this is a new change but do not worry, because we change a… --- ## [Thousands of abandoned carts for the same item, new one every few min](https://community.shopify.com/t/thousands-of-abandoned-carts-for-the-same-item-new-one-every-few-min/591231)
**Author:** [@JustinNJ](https://community.shopify.com/u/JustinNJ)\ **Replies:** 8\ **Last updated:** [September 26, 2026, 9:40am UTC](https://community.shopify.com/t/thousands-of-abandoned-carts-for-the-same-item-new-one-every-few-min/591231 "2026-09-26T09:40:18Z")
Different name and email ever time. Most have the same low dollar item in the cart with the cheapest shipping option. Most show no attempt at a payment in the log. A few have come through with red fraud flags we are ca… --- ## [2000+ John Doe Customers and 1000+ abandoned carts](https://community.shopify.com/t/2000-john-doe-customers-and-1000-abandoned-carts/580515)
**Author:** [@Athena\_Steadman](https://community.shopify.com/u/Athena_Steadman)\ **Replies:** 15\ **Last updated:** [September 26, 2026, 9:35am UTC](https://community.shopify.com/t/2000-john-doe-customers-and-1000-abandoned-carts/580515 "2026-09-26T09:35:25Z")
Hi, I have been in contact with support multiple times for this, but they have no answer. Over the last few days, I have been inundated with new John Doe customers and have since deleted over 2000 and deleted over 1000 … --- ## [Charge back](https://community.shopify.com/t/charge-back/417029)
**Author:** [@RUEthlessIrons](https://community.shopify.com/u/RUEthlessIrons)\ **Replies:** 2\ **Last updated:** [September 24, 2026, 6:23am UTC](https://community.shopify.com/t/charge-back/417029 "2026-09-24T06:23:28Z")
Hi everyone, I’m a Shopify merchant (5 years, no prior chargebacks) dealing with my first chargeback, and I’m looking for advice. Here’s a quick rundown: A client ordered a \>$500 item on May 9th. My policy requires ad… --- ## [Card testing bots are using Shopify stores to figure out which stolen cards still work](https://community.shopify.com/t/card-testing-bots-are-using-shopify-stores-to-figure-out-which-stolen-cards-still-work/683204)
**Author:** [@NativeCode](https://community.shopify.com/u/NativeCode)\ **Replies:** 11\ **Last updated:** [September 23, 2026, 4:06pm UTC](https://community.shopify.com/t/card-testing-bots-are-using-shopify-stores-to-figure-out-which-stolen-cards-still-work/683204 "2026-09-23T16:06:14Z")
For anyone who hasn’t dealt with card testing yet, bots basically run stolen credit card numbers through a store’s checkout to figure out which cards are still active. The store owner can wake up to a pile of fraudulent… --- ## [High risk of fraud detected - Digital Products](https://community.shopify.com/t/high-risk-of-fraud-detected-digital-products/563270)
**Author:** [@Johnny724](https://community.shopify.com/u/Johnny724)\ **Replies:** 6\ **Last updated:** [September 22, 2026, 4:55pm UTC](https://community.shopify.com/t/high-risk-of-fraud-detected-digital-products/563270 "2026-09-22T16:55:51Z")
I am getting a lot of orders for my digital products listed as “High risk of fraud detected”. These are clearly someone testing out stolen credit cards or something like that. How do I block these high risk sales? I just… --- ## [Bot checkout problem - Can't make it stop](https://community.shopify.com/t/bot-checkout-problem-cant-make-it-stop/587012)
**Author:** [@MLToys](https://community.shopify.com/u/MLToys)\ **Replies:** 9\ **Last updated:** [September 24, 2026, 1:54am UTC](https://community.shopify.com/t/bot-checkout-problem-cant-make-it-stop/587012 "2026-09-24T01:54:28Z")
We’re a Shopify Advanced customer. Going to Plus is not an option. Since December we’ve been getting up to 500 attempted bot checkouts a day for the same product. We’ve got our credit card processor stopping the process … --- ## [Looking for 10 stores to beta test a flagged-order verification app (free, feedback wanted)](https://community.shopify.com/t/looking-for-10-stores-to-beta-test-a-flagged-order-verification-app-free-feedback-wanted/680634)
**Author:** [@yasinozmeen](https://community.shopify.com/u/yasinozmeen)\ **Replies:** 7\ **Last updated:** [September 14, 2026, 6:45am UTC](https://community.shopify.com/t/looking-for-10-stores-to-beta-test-a-flagged-order-verification-app-free-feedback-wanted/680634 "2026-09-14T06:45:34Z")
Hi all, developer here. I’m looking for honest feedback, not customers. I built Order Vault after reading a lot of threads here about medium/high-risk orders. Cancelling is easy. Shipping to a real customer without eati… --- ## [Is it legal at ahopify?](https://community.shopify.com/t/is-it-legal-at-ahopify/681510)
**Author:** [@milacks26](https://community.shopify.com/u/milacks26)\ **Replies:** 2\ **Last updated:** [September 13, 2026, 2:05pm UTC](https://community.shopify.com/t/is-it-legal-at-ahopify/681510 "2026-09-13T14:05:34Z")
I was scammed by a website that uses a personal UPI account for payments at checkout. Since I made the payment directly to a personal account, I’m concerned that I may not be able to raise the issue legally or get proper… --- ## [Unable to report scam](https://community.shopify.com/t/unable-to-report-scam/674781)
**Author:** [@PepijnL](https://community.shopify.com/u/PepijnL)\ **Replies:** 6\ **Last updated:** [August 31, 2026, 11:25am UTC](https://community.shopify.com/t/unable-to-report-scam/674781 "2026-08-31T11:25:08Z")
I recently ordered a product from a Shopify store. At first everything seemed ok, I got a tracking link and the order looked like it was delivered. Only not to my address, but to an address 200km. from my home. I contact… --- ## [New Phishing email?](https://community.shopify.com/t/new-phishing-email/669484)
**Author:** [@Shounteal](https://community.shopify.com/u/Shounteal)\ **Replies:** 2\ **Last updated:** [August 22, 2026, 5:27pm UTC](https://community.shopify.com/t/new-phishing-email/669484 "2026-08-22T17:27:13Z")
Received the following email today about verifying business information: “Learn more about…” link at the bottom isn’t a link, just different text color. Image just below that was a broken image icon. Sender address: … --- ## [Add High-Risk Order Simulation to Bogus Gateway for Testing Fraud Workflows](https://community.shopify.com/t/add-high-risk-order-simulation-to-bogus-gateway-for-testing-fraud-workflows/658329)
**Author:** [@NarutoX](https://community.shopify.com/u/NarutoX)\ **Replies:** 7\ **Last updated:** [July 29, 2026, 11:44pm UTC](https://community.shopify.com/t/add-high-risk-order-simulation-to-bogus-gateway-for-testing-fraud-workflows/658329 "2026-07-29T23:44:51Z")
Hi Shopify Community, I’d like to suggest a valuable addition to the Bogus Gateway that would greatly benefit developers and merchants building fraud prevention workflows. \*\*The Problem:\*\* Currently, there’s no way … --- ## [Fraudulent website on shopify](https://community.shopify.com/t/fraudulent-website-on-shopify/651046)
**Author:** [@jnp2](https://community.shopify.com/u/jnp2)\ **Replies:** 12\ **Last updated:** [July 19, 2026, 4:10pm UTC](https://community.shopify.com/t/fraudulent-website-on-shopify/651046 "2026-07-19T16:10:30Z")
Maples Stitches https://maplesstitches.com/ https://shopify.com/107556405587 Is setting hand made in the uk layered and quilted items. This is a scam. What arrives are items on cheap material with a printed design on … --- ## [Fraudulent charges from unknown stores](https://community.shopify.com/t/fraudulent-charges-from-unknown-stores/651054)
**Author:** [@Angry](https://community.shopify.com/u/Angry)\ **Replies:** 1\ **Last updated:** [July 13, 2026, 10:21pm UTC](https://community.shopify.com/t/fraudulent-charges-from-unknown-stores/651054 "2026-07-13T22:21:28Z")
Merchants, I’m hoping you can help me. I have all of these fraudulent charges from Shopify stores. I have no idea who or what any of these are. Chime has denied my dispute claim and is demanding documentation for some… --- ## [I want my money back. Shop gone and order never arrived](https://community.shopify.com/t/i-want-my-money-back-shop-gone-and-order-never-arrived/650703)
**Author:** [@Bourlierdena](https://community.shopify.com/u/Bourlierdena)\ **Replies:** 1\ **Last updated:** [July 12, 2026, 7:00pm UTC](https://community.shopify.com/t/i-want-my-money-back-shop-gone-and-order-never-arrived/650703 "2026-07-12T19:00:12Z")
--- ## [Fraud involving Lyft driver Picking up an order](https://community.shopify.com/t/fraud-involving-lyft-driver-picking-up-an-order/645808)
**Author:** [@suthap](https://community.shopify.com/u/suthap)\ **Replies:** 4\ **Last updated:** [July 6, 2026, 6:24pm UTC](https://community.shopify.com/t/fraud-involving-lyft-driver-picking-up-an-order/645808 "2026-07-06T18:24:37Z")
Hello Community We recently got burned on a recent pick-up transaction which may cost us $1500 and lost product. I was wondering if this scam was running around any other cities around the world. We are a wine merchant… --- ## [Shopify caters to companies that steal your money](https://community.shopify.com/t/shopify-caters-to-companies-that-steal-your-money/645315)
**Author:** [@Bb001](https://community.shopify.com/u/Bb001)\ **Replies:** 4\ **Last updated:** [July 5, 2026, 6:21am UTC](https://community.shopify.com/t/shopify-caters-to-companies-that-steal-your-money/645315 "2026-07-05T06:21:48Z")
Let’s report Shopify they cater to companies that steal your money the better business bureau said there a very bad judge of character or their getting paid to keep quiet. Please join in and let me know how much they’ve … [Next page](https://community.shopify.com/tag/fraud-protect/1315.md?match_all_tags=true&page=1&tags%5B%5D=fraud-protect)