# \#order-management **URL:** https://community.shopify.com/tag/order-management/552.md [Latest](https://community.shopify.com/latest.md) · [Categories](https://community.shopify.com/categories.md) · [Tags](https://community.shopify.com/tags.md) --- ## [When a pre-order balance payment fails, what do you actually do?](https://community.shopify.com/t/when-a-pre-order-balance-payment-fails-what-do-you-actually-do/694746)
**Author:** [@oldrobot](https://community.shopify.com/u/oldrobot)\ **Replies:** 4\ **Last updated:** [October 26, 2026, 11:06am UTC](https://community.shopify.com/t/when-a-pre-order-balance-payment-fails-what-do-you-actually-do/694746 "2026-10-26T11:06:48Z")
Question for merchants who take a deposit at checkout and the rest later. I build in this area and have been testing what happens when the second payment doesn’t go through. On a test store with Shopify Payments, a save… --- ## [When do I mark orders as fulfilled?](https://community.shopify.com/t/when-do-i-mark-orders-as-fulfilled/703639)
**Author:** [@Adrian\_Vasquez](https://community.shopify.com/u/Adrian_Vasquez)\ **Replies:** 5\ **Last updated:** [October 25, 2026, 1:43pm UTC](https://community.shopify.com/t/when-do-i-mark-orders-as-fulfilled/703639 "2026-10-25T13:43:42Z")
I have a question about when to mark orders as fulfilled on Shopify. When exactly should I mark an order as fulfilled? As soon as I place the order with my supplier? Once the supplier provides a tracking number? Or on… --- ## [Including or excluding orders by status and tags](https://community.shopify.com/t/including-or-excluding-orders-by-status-and-tags/700832)
**Author:** [@Bloom\_Analytics](https://community.shopify.com/u/Bloom_Analytics)\ **Replies:** 4\ **Last updated:** [October 24, 2026, 10:59am UTC](https://community.shopify.com/t/including-or-excluding-orders-by-status-and-tags/700832 "2026-10-24T10:59:12Z")
Not every order in your Shopify store needs to be included in revenue. Depending on what you’re trying to measure, you need to filter certain orders to get a clearer picture. Few things worth checking: Draft orders: In… --- ## [\[Help\]Explain the data fields in the CSV file when exporting an order](https://community.shopify.com/t/help-explain-the-data-fields-in-the-csv-file-when-exporting-an-order/336928)
**Author:** [@luannguyen](https://community.shopify.com/u/luannguyen)\ **Replies:** 1\ **Last updated:** [October 13, 2026, 6:23pm UTC](https://community.shopify.com/t/help-explain-the-data-fields-in-the-csv-file-when-exporting-an-order/336928 "2026-10-13T18:23:02Z")
Hello everyone, can a Shopify admin explain to me why the CSV file of an order in Shopify shows data for 3 products in one order, but columns D, E,…O in rows 27, 28 are empty? Is it because Shopify considers those … --- ## [Make “In progress” available in Orders fulfillment-status filters](https://community.shopify.com/t/make-in-progress-available-in-orders-fulfillment-status-filters/690435)
**Author:** [@StorySparks](https://community.shopify.com/u/StorySparks)\ **Replies:** 1\ **Last updated:** [October 2, 2026, 3:31am UTC](https://community.shopify.com/t/make-in-progress-available-in-orders-fulfillment-status-filters/690435 "2026-10-02T03:31:48Z")
Feature request: Make “In progress” available in Orders fulfillment-status filters In a saved Orders view, I need to show orders whose fulfillment work has not started. Filtering for Unfulfilled still includes orders di… --- ## [Detect self-serve cancellation request submission via webhook or API](https://community.shopify.com/t/detect-self-serve-cancellation-request-submission-via-webhook-or-api/644525)
**Author:** [@Jules\_Picqer](https://community.shopify.com/u/Jules_Picqer)\ **Replies:** 8\ **Last updated:** [September 23, 2026, 8:30pm UTC](https://community.shopify.com/t/detect-self-serve-cancellation-request-submission-via-webhook-or-api/644525 "2026-09-23T20:30:54Z")
I’m trying to detect when a customer submits a self-serve cancellation request in Shopify. As far as I can tell, there is no dedicated webhook/event for that moment. I did find fulfillment\_orders/cancellation\_request\_su… --- ## [Shopify renamed Returns to Sales reversals. What each number counts](https://community.shopify.com/t/shopify-renamed-returns-to-sales-reversals-what-each-number-counts/686514)
**Author:** [@Oskar\_Sander](https://community.shopify.com/u/Oskar_Sander)\ **Replies:** 1\ **Last updated:** [October 8, 2026, 9:56am UTC](https://community.shopify.com/t/shopify-renamed-returns-to-sales-reversals-what-each-number-counts/686514 "2026-10-08T09:56:07Z")
If your return numbers moved this year without your returns moving, this is why. What changed: Shopify renamed the metrics. “Returns” became “Sales reversals” and “Quantity returned” became “Reversed quantity”. Shopify’… --- ## [B&Q Marketplace Integration](https://community.shopify.com/t/b-q-marketplace-integration/657626)
**Author:** [@diy26](https://community.shopify.com/u/diy26)\ **Replies:** 5\ **Last updated:** [September 22, 2026, 12:35pm UTC](https://community.shopify.com/t/b-q-marketplace-integration/657626 "2026-09-22T12:35:13Z")
Is there any chance of B&Q directly integrating with Shopify UK anytime soon? It’s currently a nightmare trying to manage the stock levels/orders etc manually. --- ## [Bulk draft order invoices took days to arrive, and we still don't know the actual delivery rate](https://community.shopify.com/t/bulk-draft-order-invoices-took-days-to-arrive-and-we-still-dont-know-the-actual-delivery-rate/683258)
**Author:** [@Tomo-chimahaga](https://community.shopify.com/u/Tomo-chimahaga)\ **Replies:** 15\ **Last updated:** [September 21, 2026, 7:03pm UTC](https://community.shopify.com/t/bulk-draft-order-invoices-took-days-to-arrive-and-we-still-dont-know-the-actual-delivery-rate/683258 "2026-09-21T19:03:40Z")
I’m hoping to hear from merchants who send draft order invoices at scale, because we’re stuck between options that all have something wrong with them. What happened We created around 8,000 draft orders via Matrixify for… --- ## [Does your support tool actually pull live Shopify order data, or do you check separately?](https://community.shopify.com/t/does-your-support-tool-actually-pull-live-shopify-order-data-or-do-you-check-separately/683283)
**Author:** [@VarunKumar01](https://community.shopify.com/u/VarunKumar01)\ **Replies:** 2\ **Last updated:** [September 21, 2026, 6:59pm UTC](https://community.shopify.com/t/does-your-support-tool-actually-pull-live-shopify-order-data-or-do-you-check-separately/683283 "2026-09-21T18:59:31Z")
A lot of support tools get marketed as “order-aware” or “AI that knows your orders,” but there’s a real gap between that phrase and what actually happens when a customer asks where their order is. Some tools genuinely p… --- ## [Building a Stocky replacement - what it has and what im adding this week](https://community.shopify.com/t/building-a-stocky-replacement-what-it-has-and-what-im-adding-this-week/669956)
**Author:** [@Robert\_Dainowski](https://community.shopify.com/u/Robert_Dainowski)\ **Replies:** 13\ **Last updated:** [September 19, 2026, 8:57pm UTC](https://community.shopify.com/t/building-a-stocky-replacement-what-it-has-and-what-im-adding-this-week/669956 "2026-09-19T20:57:15Z")
I build stockyard (purchase orders app). with stocky gone after aug 31 i keep seeing the same asks come up in here, so posting where mine stands instead of pitching in everyone elses threads. what it does today: purchas… --- ## [Wrong locale set to customer order](https://community.shopify.com/t/wrong-locale-set-to-customer-order/552257)
**Author:** [@PK2023](https://community.shopify.com/u/PK2023)\ **Replies:** 2\ **Last updated:** [September 16, 2026, 3:29pm UTC](https://community.shopify.com/t/wrong-locale-set-to-customer-order/552257 "2026-09-16T15:29:41Z")
Hello, I faced a tricky problem that I have been trying to solve together with Shopify support almost the whole day. An english speaking customer placed an order on our english website that has locale en. However the or… --- ## [Delivery Method Editing feature needed](https://community.shopify.com/t/delivery-method-editing-feature-needed/675797)
**Author:** [@theposhmallow](https://community.shopify.com/u/theposhmallow)\ **Replies:** 6\ **Last updated:** [September 16, 2026, 3:21pm UTC](https://community.shopify.com/t/delivery-method-editing-feature-needed/675797 "2026-09-16T15:21:09Z")
Anyone else struggling with this? Would love feedback on how you all handle situations like this. I tend to use the order summary as an “At a glance” workflow tool (since I’m very small) - but this limitation of the syst… --- ## [How bundle orders reach your 3PL: the two architectures (and how to tell which one an app uses)](https://community.shopify.com/t/how-bundle-orders-reach-your-3pl-the-two-architectures-and-how-to-tell-which-one-an-app-uses/659388)
**Author:** [@murtazazaidi](https://community.shopify.com/u/murtazazaidi)\ **Replies:** 7\ **Last updated:** [September 16, 2026, 7:02am UTC](https://community.shopify.com/t/how-bundle-orders-reach-your-3pl-the-two-architectures-and-how-to-tell-which-one-an-app-uses/659388 "2026-09-16T07:02:40Z")
Every bundle app answers one question differently: what does the order actually contain? Everything else about the app follows from that answer. Architecture 1: the bundle is its own product. The order shows one line, “… --- ## [Do you see repeat returners in your store?](https://community.shopify.com/t/do-you-see-repeat-returners-in-your-store/677027)
**Author:** [@ukibrahim111](https://community.shopify.com/u/ukibrahim111)\ **Replies:** 7\ **Last updated:** [September 8, 2026, 9:40am UTC](https://community.shopify.com/t/do-you-see-repeat-returners-in-your-store/677027 "2026-09-08T09:40:42Z")
Question for store owners. Do you ever notice the same customer ordering a lot and returning most of it? A repeat pattern, not just a one off return. Or is it usually a different person every time? Trying to underst… --- ## [\[Feature request\] Show a column for tags in the draft orders list](https://community.shopify.com/t/feature-request-show-a-column-for-tags-in-the-draft-orders-list/675832)
**Author:** [@NicolasN](https://community.shopify.com/u/NicolasN)\ **Replies:** 3\ **Last updated:** [September 7, 2026, 11:31am UTC](https://community.shopify.com/t/feature-request-show-a-column-for-tags-in-the-draft-orders-list/675832 "2026-09-07T11:31:37Z")
We use order tags to identify which sales person prepared a draft order in our B2B store, and the tag is automatically transferred to the order once the sale is completed. We can see these tags in the orders management … --- ## [The order timeline has moved — why, and can it be changed back?](https://community.shopify.com/t/the-order-timeline-has-moved-why-and-can-it-be-changed-back/675851)
**Author:** [@paulpostma](https://community.shopify.com/u/paulpostma)\ **Replies:** 5\ **Last updated:** [September 5, 2026, 8:24pm UTC](https://community.shopify.com/t/the-order-timeline-has-moved-why-and-can-it-be-changed-back/675851 "2026-09-05T20:24:20Z")
The timeline on order detail pages now appears at the very bottom of the page, below all the right-column cards (Notes, Customer, Conversion summary, Order risk, Tags). It used to appear higher up, right under the paymen… --- ## [Staff Permission Access Based On Location](https://community.shopify.com/t/staff-permission-access-based-on-location/367989)
**Author:** [@tezferguson](https://community.shopify.com/u/tezferguson)\ **Replies:** 2\ **Last updated:** [September 4, 2026, 3:34pm UTC](https://community.shopify.com/t/staff-permission-access-based-on-location/367989 "2026-09-04T15:34:49Z")
We setup our site with numerous products in 3 different locations. 1 is our internal stock, 2 is an api for an external supplier and 3 is a staff member that picks, packs and buys in products regularly separate to the ot… --- ## [How do you handle "where is my order?" messages?](https://community.shopify.com/t/how-do-you-handle-where-is-my-order-messages/644210)
**Author:** [@Alexandru\_Avram](https://community.shopify.com/u/Alexandru_Avram)\ **Replies:** 12\ **Last updated:** [September 3, 2026, 11:02am UTC](https://community.shopify.com/t/how-do-you-handle-where-is-my-order-messages/644210 "2026-09-03T11:02:52Z")
Hi everyone, I’ve been looking into how Shopify store owners deal with order-status questions — the “where is my order?” / “has it shipped yet?” type of messages. A few honest questions: How many of these do you get … --- ## [New Purchase Order Update Is Convoluted](https://community.shopify.com/t/new-purchase-order-update-is-convoluted/629155)
**Author:** [@TBG3](https://community.shopify.com/u/TBG3)\ **Replies:** 1\ **Last updated:** [August 31, 2026, 11:22pm UTC](https://community.shopify.com/t/new-purchase-order-update-is-convoluted/629155 "2026-08-31T23:22:28Z")
Self explanatory, the purchase orders used to just be a couple clicks but now it has to go through transfers for whatever reason. Also what’s missing are the up and down keys to add quantity, the new item indication when… --- ## [Automatically Update Order Metafield, Based on Tag](https://community.shopify.com/t/automatically-update-order-metafield-based-on-tag/571368)
**Author:** [@studio2025](https://community.shopify.com/u/studio2025)\ **Replies:** 5\ **Last updated:** [August 28, 2026, 12:23pm UTC](https://community.shopify.com/t/automatically-update-order-metafield-based-on-tag/571368 "2026-08-28T12:23:42Z")
Hi all, I am building a customer workflow in shopify for a rather complex product which has many more statuses than Shopify default. I’ve created a metafield on the order for “production status” and I want to update it… --- ## [Feature Request: Display Configured Shipping Rates When Editing an Order](https://community.shopify.com/t/feature-request-display-configured-shipping-rates-when-editing-an-order/673296)
**Author:** [@mailenperucca](https://community.shopify.com/u/mailenperucca)\ **Replies:** 2\ **Last updated:** [August 27, 2026, 6:48pm UTC](https://community.shopify.com/t/feature-request-display-configured-shipping-rates-when-editing-an-order/673296 "2026-08-27T18:48:56Z")
When editing an existing order in Shopify, if a shipping method needs to be modified or added, the system does not display the shipping rates configured in the merchant’s store. Instead, it requires the shipping method n… --- ## [Feature Request: Search Orders containing a product SKU](https://community.shopify.com/t/feature-request-search-orders-containing-a-product-sku/672845)
**Author:** [@pedro.it](https://community.shopify.com/u/pedro.it)\ **Replies:** 7\ **Last updated:** [August 27, 2026, 2:41pm UTC](https://community.shopify.com/t/feature-request-search-orders-containing-a-product-sku/672845 "2026-08-27T14:41:41Z")
Hi. Sometimes we need to quickly identify if any order (pending or not) has a certain product. By product name it’s near impossible to do this because we have many products with similar names. It should be possible to … --- ## [Request: Ability to set custom order name field via API for Draft Orders](https://community.shopify.com/t/request-ability-to-set-custom-order-name-field-via-api-for-draft-orders/672550)
**Author:** [@Ilya\_Koongo](https://community.shopify.com/u/Ilya_Koongo)\ **Replies:** 0\ **Last updated:** [August 25, 2026, 8:30pm UTC](https://community.shopify.com/t/request-ability-to-set-custom-order-name-field-via-api-for-draft-orders/672550 "2026-08-25T20:30:39Z")
We have to create both orders and draft orders via API. We use “name” when creating orders, but we can’t set “name” while creating orders from draft orders. Please add possibility to add an order\_name field for draft or… --- ## [How can you let customers edit their Shopify orders after placing them?](https://community.shopify.com/t/how-can-you-let-customers-edit-their-shopify-orders-after-placing-them/667667)
**Author:** [@ModrataOrder](https://community.shopify.com/u/ModrataOrder)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 10:41pm UTC](https://community.shopify.com/t/how-can-you-let-customers-edit-their-shopify-orders-after-placing-them/667667 "2026-08-17T22:41:38Z")
(topic deleted by author) --- ## [Failed BillingAttempts due to internal/Shopify issues still show up on customers' bank transactions](https://community.shopify.com/t/failed-billingattempts-due-to-internal-shopify-issues-still-show-up-on-customers-bank-transactions/360726)
**Author:** [@Brian\_S\_1](https://community.shopify.com/u/Brian_S_1)\ **Replies:** 1\ **Last updated:** [August 16, 2026, 10:33pm UTC](https://community.shopify.com/t/failed-billingattempts-due-to-internal-shopify-issues-still-show-up-on-customers-bank-transactions/360726 "2026-08-16T22:33:46Z")
Over the past year, the number of SubscriptionBillingAttemptErrorCodes has steadily increased to include non-billing errors and as of the 2024-07 version with the new INSUFFICIENT\_INVENTORY error code it’s almost as like… --- ## [Subscription recurring billing attempt Errors show different types of errors](https://community.shopify.com/t/subscription-recurring-billing-attempt-errors-show-different-types-of-errors/365502)
**Author:** [@Utterbond](https://community.shopify.com/u/Utterbond)\ **Replies:** 1\ **Last updated:** [August 16, 2026, 12:02am UTC](https://community.shopify.com/t/subscription-recurring-billing-attempt-errors-show-different-types-of-errors/365502 "2026-08-16T00:02:49Z")
Hello Community, I’m facing recurring issues with subscription billing attempts while using the Subscription Billing Attempt API. SUBSCRIPTION BILLING ATTEMPT, is encountering different types of errors for the same paym… --- ## [Make Changes To Purchase Orders](https://community.shopify.com/t/make-changes-to-purchase-orders/658627)
**Author:** [@elsaflizmor](https://community.shopify.com/u/elsaflizmor)\ **Replies:** 5\ **Last updated:** [August 12, 2026, 4:23pm UTC](https://community.shopify.com/t/make-changes-to-purchase-orders/658627 "2026-08-12T16:23:30Z")
store url store/product description Womens sustainable clothes and jewellery items, it is clear to customers that these are hand made, artisanal garments. What feedback do you want? I would like to utilise the purchas… --- ## [Is anyone else managing orders through WhatsApp? Here's what we're seeing from sellers](https://community.shopify.com/t/is-anyone-else-managing-orders-through-whatsapp-heres-what-were-seeing-from-sellers/664835)
**Author:** [@Techspawn2](https://community.shopify.com/u/Techspawn2)\ **Replies:** 3\ **Last updated:** [August 11, 2026, 9:49am UTC](https://community.shopify.com/t/is-anyone-else-managing-orders-through-whatsapp-heres-what-were-seeing-from-sellers/664835 "2026-08-11T09:49:19Z")
Something we didn’t expect when we built WhatsApp commerce into Nventory. We assumed sellers would use it as a customer service channel. A way to answer questions, handle complaints, update customers on deliveries. Tha… --- ## [How do you find which open orders contain a specific product?](https://community.shopify.com/t/how-do-you-find-which-open-orders-contain-a-specific-product/653765)
**Author:** [@Simon\_builds](https://community.shopify.com/u/Simon_builds)\ **Replies:** 5\ **Last updated:** [July 26, 2026, 3:06pm UTC](https://community.shopify.com/t/how-do-you-find-which-open-orders-contain-a-specific-product/653765 "2026-07-26T15:06:30Z")
Running into this regularly: a product is in front of me — a return came back, or there’s a stock discrepancy — and I need to know which unfulfilled orders include it. What I’ve found so far: shipping platforms like Shi… [Next page](https://community.shopify.com/tag/order-management/552.md?match_all_tags=true&page=1&tags%5B%5D=order-management)