# \#webhooks **URL:** https://community.shopify.com/tag/webhooks/4550.md [Latest](https://community.shopify.com/latest.md) · [Categories](https://community.shopify.com/categories.md) · [Tags](https://community.shopify.com/tags.md) --- ## [Detect self-serve cancellation request submission via webhook or API](https://community.shopify.com/t/detect-self-serve-cancellation-request-submission-via-webhook-or-api/644525)
**Author:** [@Jules\_Picqer](https://community.shopify.com/u/Jules_Picqer)\ **Replies:** 8\ **Last updated:** [September 23, 2026, 8:30pm UTC](https://community.shopify.com/t/detect-self-serve-cancellation-request-submission-via-webhook-or-api/644525 "2026-09-23T20:30:54Z")
I’m trying to detect when a customer submits a self-serve cancellation request in Shopify. As far as I can tell, there is no dedicated webhook/event for that moment. I did find fulfillment\_orders/cancellation\_request\_su… --- ## [Shopify Webhook delivery latency on external B2B CRM endpoints](https://community.shopify.com/t/shopify-webhook-delivery-latency-on-external-b2b-crm-endpoints/668571)
**Author:** [@appointmentsetting](https://community.shopify.com/u/appointmentsetting)\ **Replies:** 3\ **Last updated:** [August 23, 2026, 6:10pm UTC](https://community.shopify.com/t/shopify-webhook-delivery-latency-on-external-b2b-crm-endpoints/668571 "2026-08-23T18:10:04Z")
Hello Shopify Community, We are observing intermittent latency issues when handling Shopify order creation webhooks for our sales integration pipeline. Integration Context: Our client backend, Frontline Sales Consul… --- ## [I thought OAuth + billing would be easy :-) then I started mapping the states](https://community.shopify.com/t/i-thought-oauth-billing-would-be-easy-then-i-started-mapping-the-states/669670)
**Author:** [@Lars\_Mayer](https://community.shopify.com/u/Lars_Mayer)\ **Replies:** 10\ **Last updated:** [August 23, 2026, 12:16pm UTC](https://community.shopify.com/t/i-thought-oauth-billing-would-be-easy-then-i-started-mapping-the-states/669670 "2026-08-23T12:16:45Z")
Hi all, I wanted to share one thing I underestimated while building a Shopify app. At the beginning I thought the install flow would be quite simple: install → OAuth → billing approval → initial sync → ready At least… --- ## [CUSTOMER\_TAGS\_ADDED webhook not firing when tags added via Admin UI](https://community.shopify.com/t/customer-tags-added-webhook-not-firing-when-tags-added-via-admin-ui/591369)
**Author:** [@Majklos](https://community.shopify.com/u/Majklos)\ **Replies:** 2\ **Last updated:** [July 6, 2026, 5:16am UTC](https://community.shopify.com/t/customer-tags-added-webhook-not-firing-when-tags-added-via-admin-ui/591369 "2026-07-06T05:16:57Z")
Hi, I’ve been debugging an issue where the CUSTOMER\_TAGS\_ADDED webhook topic does not always fire when tags are added manually through the Shopify Admin UI. After thorough testing I’m confident this is a bug. Setup: … --- ## [Field-Level Trigger Conditions for Webhooks](https://community.shopify.com/t/field-level-trigger-conditions-for-webhooks/629393)
**Author:** [@Fabien\_Sebban](https://community.shopify.com/u/Fabien_Sebban)\ **Replies:** 3\ **Last updated:** [May 27, 2026, 2:30pm UTC](https://community.shopify.com/t/field-level-trigger-conditions-for-webhooks/629393 "2026-05-27T14:30:29Z")
Hi! I wanted to raise a limitation in the current webhook system that I think affects many app developers, and propose an improvement that would make webhooks significantly more efficient for Shopify and the apps. The … --- ## [Verifies webhooks with HMAC signatures failure - no requests reaching my app](https://community.shopify.com/t/verifies-webhooks-with-hmac-signatures-failure-no-requests-reaching-my-app/591695)
**Author:** [@mnearents](https://community.shopify.com/u/mnearents)\ **Replies:** 11\ **Last updated:** [March 24, 2026, 11:02pm UTC](https://community.shopify.com/t/verifies-webhooks-with-hmac-signatures-failure-no-requests-reaching-my-app/591695 "2026-03-24T23:02:16Z")
Hi everyone, I’m trying to submit my app to the App Store but the automated check “Verifies webhooks with HMAC signatures” consistently fails. I’ve spent days debugging this and I’m stuck. App Details Framework: Remi… --- ## [ORDERS\_CREATE webhook not firing or appearing in Monitoring despite valid registration and scopes](https://community.shopify.com/t/orders-create-webhook-not-firing-or-appearing-in-monitoring-despite-valid-registration-and-scopes/587254)
**Author:** [@Ronak3](https://community.shopify.com/u/Ronak3)\ **Replies:** 0\ **Last updated:** [February 4, 2026, 4:42pm UTC](https://community.shopify.com/t/orders-create-webhook-not-firing-or-appearing-in-monitoring-despite-valid-registration-and-scopes/587254 "2026-02-04T16:42:17Z")
I’m facing an issue with the ORDERS\_CREATE webhook for one of our apps, and I’d like your help investigating it. App & Store Details App name: FUC – Proof Manager – Dev App type: Custom / Development app Store: … --- ## [Title: \[CRITICAL\] subscription\_contracts/update Webhook not firing & API returning empty edges despite correct scopes](https://community.shopify.com/t/title-critical-subscription-contracts-update-webhook-not-firing-api-returning-empty-edges-despite-correct-scopes/587035)
**Author:** [@sth.jannik](https://community.shopify.com/u/sth.jannik)\ **Replies:** 0\ **Last updated:** [February 2, 2026, 10:17pm UTC](https://community.shopify.com/t/title-critical-subscription-contracts-update-webhook-not-firing-api-returning-empty-edges-despite-correct-scopes/587035 "2026-02-02T22:17:52Z")
Hi everyone, I am facing a major roadblock with the Shopify API and the first-party “Shopify Subscriptions” app. I’ve spent days troubleshooting and have ruled out every “beginner” mistake, but the system simply refuses… --- ## [Disabling Shopify Managed Webhooks for "Inactive" Shops?](https://community.shopify.com/t/disabling-shopify-managed-webhooks-for-inactive-shops/581749)
**Author:** [@\_END](https://community.shopify.com/u/_END)\ **Replies:** 1\ **Last updated:** [January 3, 2026, 1:59pm UTC](https://community.shopify.com/t/disabling-shopify-managed-webhooks-for-inactive-shops/581749 "2026-01-03T13:59:33Z")
Shopify is recommending using managed webhooks via the app’s TOML file. This seems problematic when it comes to shops who have not uninstalled the app but their free trial is over, or shops they have canceled their subsc… --- ## [Cannot get pubsub webhook to work](https://community.shopify.com/t/cannot-get-pubsub-webhook-to-work/580475)
**Author:** [@Clique256](https://community.shopify.com/u/Clique256)\ **Replies:** 2\ **Last updated:** [December 21, 2025, 9:50pm UTC](https://community.shopify.com/t/cannot-get-pubsub-webhook-to-work/580475 "2025-12-21T21:50:15Z")
I’ve tried to register to webhooks using Google Pubsub (mostly following this article: Subscribe to a webhook topic ) and it seems there’s something missing in my setup that is not documented. Apparently, others had issu… --- ## [App Issue: Failed to create webhook for topic PRODUCTS\_UPDATE: Address for this topic has already been taken](https://community.shopify.com/t/app-issue-failed-to-create-webhook-for-topic-products-update-address-for-this-topic-has-already-been-taken/567992)
**Author:** [@William.Izard](https://community.shopify.com/u/William.Izard)\ **Replies:** 0\ **Last updated:** [September 27, 2025, 10:21pm UTC](https://community.shopify.com/t/app-issue-failed-to-create-webhook-for-topic-products-update-address-for-this-topic-has-already-been-taken/567992 "2025-09-27T22:21:18Z")
I have an app that uses webhooks. When my users uninstall then reinstall, when my app attempts to register webhooks and it fails with error message: 2025-09-25 10:11:22 error \[ApplicationsController\] Failed to create we… --- ## [Adding Compliance Webhooks](https://community.shopify.com/t/adding-compliance-webhooks/564718)
**Author:** [@etaylork](https://community.shopify.com/u/etaylork)\ **Replies:** 0\ **Last updated:** [September 11, 2025, 5:22am UTC](https://community.shopify.com/t/adding-compliance-webhooks/564718 "2025-09-11T05:22:05Z")
(topic deleted by author) --- ## [Missing customers/update webhook after customer creation](https://community.shopify.com/t/missing-customers-update-webhook-after-customer-creation/562292)
**Author:** [@neeraj-local](https://community.shopify.com/u/neeraj-local)\ **Replies:** 2\ **Last updated:** [September 4, 2025, 1:23pm UTC](https://community.shopify.com/t/missing-customers-update-webhook-after-customer-creation/562292 "2025-09-04T13:23:31Z")
We’ve noticed a strange change in the behavior of customer webhooks. Previously, when creating a customer on Shopify, we used to receive 3 webhooks: customers/create customers/update customers\_email\_marketing\_c… --- ## [How to handle cleanup after uninstall when token is invalid?](https://community.shopify.com/t/how-to-handle-cleanup-after-uninstall-when-token-is-invalid/556864)
**Author:** [@Anantharaj\_S](https://community.shopify.com/u/Anantharaj_S)\ **Replies:** 3\ **Last updated:** [August 27, 2025, 3:27am UTC](https://community.shopify.com/t/how-to-handle-cleanup-after-uninstall-when-token-is-invalid/556864 "2025-08-27T03:27:39Z")
Hello Everyone! I have developed a custom app for a Shopify store that, during installation, creates specific pages within the store. Upon uninstallation, I need to remove (clean up) these pages. I am aware of the app/… --- ## [RETURNS\_CLOSE webhook does not trigger when closing a return after reopening it](https://community.shopify.com/t/returns-close-webhook-does-not-trigger-when-closing-a-return-after-reopening-it/560624)
**Author:** [@tyuzu](https://community.shopify.com/u/tyuzu)\ **Replies:** 1\ **Last updated:** [August 25, 2025, 9:43am UTC](https://community.shopify.com/t/returns-close-webhook-does-not-trigger-when-closing-a-return-after-reopening-it/560624 "2025-08-25T09:43:26Z")
I have RETURNS\_CLOSE and RETURNS\_REOPEN webhooks, but RETURNS\_CLOSE doesn’t trigger on close after reopening the return a second time. Example: 1. Create a return 2. Close it → RETURNS\_CLOSE triggered 3. Reopen it → R… --- ## [Fulfillment Order Webhooks Refer to Line Item IDs That No Longer Exist!](https://community.shopify.com/t/fulfillment-order-webhooks-refer-to-line-item-ids-that-no-longer-exist/560579)
**Author:** [@\_END](https://community.shopify.com/u/_END)\ **Replies:** 1\ **Last updated:** [August 24, 2025, 9:51pm UTC](https://community.shopify.com/t/fulfillment-order-webhooks-refer-to-line-item-ids-that-no-longer-exist/560579 "2025-08-24T21:51:47Z")
For example, give the fulfillment\_orders/merged webhook: {"merge\_intents" =\> \[{"fulfillment\_order\_id" =\> 1, "fulfillment\_order\_line\_items" =\> \[\]}, {"fulfillment\_order\_id" =\> 2, "fulfillment\_order\_line\_items" =\> … --- ## [Deleting pages created by app after uninstall — token invalid issue](https://community.shopify.com/t/deleting-pages-created-by-app-after-uninstall-token-invalid-issue/558232)
**Author:** [@Anantharaj\_S](https://community.shopify.com/u/Anantharaj_S)\ **Replies:** 0\ **Last updated:** [August 18, 2025, 6:39am UTC](https://community.shopify.com/t/deleting-pages-created-by-app-after-uninstall-token-invalid-issue/558232 "2025-08-18T06:39:10Z")
Hello Everyone! I have developed a custom app for a Shopify store that, during installation, creates specific pages within the store. Upon uninstallation, I need to remove (clean up) these pages. I am aware of the app/… --- ## [What happened to this post? (regarding Google Pub/Sub)](https://community.shopify.com/t/what-happened-to-this-post-regarding-google-pub-sub/557271)
**Author:** [@kirk\_madeof](https://community.shopify.com/u/kirk_madeof)\ **Replies:** 0\ **Last updated:** [August 14, 2025, 3:51pm UTC](https://community.shopify.com/t/what-happened-to-this-post-regarding-google-pub-sub/557271 "2025-08-14T15:51:12Z")
I was previously referencing this post that explained how to setup a Google Pub/Sub client within a Shopify Remix app to process Shopify webhooks. This process is completely left out of the official Shopify Remix app doc… --- ## [Missing Customer Email Attribute From Order Webhooks](https://community.shopify.com/t/missing-customer-email-attribute-from-order-webhooks/555468)
**Author:** [@lpjran](https://community.shopify.com/u/lpjran)\ **Replies:** 0\ **Last updated:** [August 11, 2025, 4:36am UTC](https://community.shopify.com/t/missing-customer-email-attribute-from-order-webhooks/555468 "2025-08-11T04:36:22Z")
Hi, during testing customer order creation from Shopify admin panel in the development/test store, it successfully send a webhooks to our app, all of the expected data inside the payload according to the shopify docs was… --- ## [How to test webhooks in custom non-embedded app?](https://community.shopify.com/t/how-to-test-webhooks-in-custom-non-embedded-app/551513)
**Author:** [@kirk\_madeof](https://community.shopify.com/u/kirk_madeof)\ **Replies:** 3\ **Last updated:** [July 28, 2025, 10:36pm UTC](https://community.shopify.com/t/how-to-test-webhooks-in-custom-non-embedded-app/551513 "2025-07-28T22:36:39Z")
Hello everyone, I’m developing a custom app (using the Remix template) for one of our clients that needs to listen to the ORDERS/CREATE webhook via Google Pub/Sub. I have a few questions I was hoping I could get some c… --- ## [How can I test a recurring webhook subscription without waiting for it to expire?](https://community.shopify.com/t/how-can-i-test-a-recurring-webhook-subscription-without-waiting-for-it-to-expire/43275)
**Author:** [@Ileriayo](https://community.shopify.com/u/Ileriayo)\ **Replies:** 2\ **Last updated:** [July 26, 2025, 5:17pm UTC](https://community.shopify.com/t/how-can-i-test-a-recurring-webhook-subscription-without-waiting-for-it-to-expire/43275 "2025-07-26T17:17:21Z")
Hello, I need to run a process whenever Shopify subscription has been renewed. I checked here and found that I can subscribe to the topic APP\_SUBSCRIPTION\_UPDATE. Having created a webhook subscription with the above… --- ## [How to differentiate webhook calls from private and public apps?](https://community.shopify.com/t/how-to-differentiate-webhook-calls-from-private-and-public-apps/109148)
**Author:** [@ivan-ivkovic](https://community.shopify.com/u/ivan-ivkovic)\ **Replies:** 3\ **Last updated:** [June 4, 2025, 7:05am UTC](https://community.shopify.com/t/how-to-differentiate-webhook-calls-from-private-and-public-apps/109148 "2025-06-04T07:05:18Z")
Hi, I have a legacy private app that I still need to maintain for some time and I’m also replacing it currently with a new public app. When I implement all the necessary changes so that my public app can work, I’ll hav… --- ## [Is there any API for getting the installed app list?](https://community.shopify.com/t/is-there-any-api-for-getting-the-installed-app-list/144166)
**Author:** [@shikhas20](https://community.shopify.com/u/shikhas20)\ **Replies:** 2\ **Last updated:** [September 9, 2024, 5:00pm UTC](https://community.shopify.com/t/is-there-any-api-for-getting-the-installed-app-list/144166 "2024-09-09T17:00:14Z")
I want a list of all stores installed in the app. Is there any API for getting the installed app list or history? I am not getting read\_all\_order. I have already get read all order permission and added in scopes. Is… --- ## [How can I test a recurring subscription webhook on Shopify without waiting 30 days?](https://community.shopify.com/t/how-can-i-test-a-recurring-subscription-webhook-on-shopify-without-waiting-30-days/43277)
**Author:** [@Ileriayo](https://community.shopify.com/u/Ileriayo)\ **Replies:** 4\ **Last updated:** [April 16, 2024, 7:16am UTC](https://community.shopify.com/t/how-can-i-test-a-recurring-subscription-webhook-on-shopify-without-waiting-30-days/43277 "2024-04-16T07:16:25Z")
Hello, I need to run a process whenever Shopify subscription has been renewed. I checked here (https://shopify.dev/docs/admin-api/graphql/reference/events/webhooksubscriptiontopic) and found that I can subscribe to the… --- ## [Looking for Webhook when Merchant assigns location to a product variant](https://community.shopify.com/t/looking-for-webhook-when-merchant-assigns-location-to-a-product-variant/306271)
**Author:** [@fabianeichinger](https://community.shopify.com/u/fabianeichinger)\ **Replies:** 0\ **Last updated:** [March 18, 2024, 1:48pm UTC](https://community.shopify.com/t/looking-for-webhook-when-merchant-assigns-location-to-a-product-variant/306271 "2024-03-18T13:48:23Z")
Hi! I need my app to be notified when a merchant assigns a product variant to a location of my Fulfillment Service in the Shopify Admin UI. I think this means when an InventoryItem is connected to the Location via a Inv… --- ## [How can I resolve domain issues with We Hook?](https://community.shopify.com/t/how-can-i-resolve-domain-issues-with-we-hook/294060)
**Author:** [@Jimmie2024](https://community.shopify.com/u/Jimmie2024)\ **Replies:** 0\ **Last updated:** [February 8, 2024, 2:25pm UTC](https://community.shopify.com/t/how-can-i-resolve-domain-issues-with-we-hook/294060 "2024-02-08T14:25:46Z")
Hello Fam, Am trying to setup my store on we hook but it’s not accepting any of my domains from the one from Shopify and a premium domain I purchased from Namecheap. It sends me a red message that I can’t use any of the… --- ## [Formatting issue on Description field](https://community.shopify.com/t/formatting-issue-on-description-field/78337)
**Author:** [@alih](https://community.shopify.com/u/alih)\ **Replies:** 3\ **Last updated:** [February 8, 2024, 12:55am UTC](https://community.shopify.com/t/formatting-issue-on-description-field/78337 "2024-02-08T00:55:27Z")
I have an integration with an inventory management software that pushes product data (new and updated) to my Shopify store. My issue is that when the data for the Description field comes across, it loses all the formatti… --- ## [Updating tracking number via order number in http REST API](https://community.shopify.com/t/updating-tracking-number-via-order-number-in-http-rest-api/219476)
**Author:** [@amanda-91](https://community.shopify.com/u/amanda-91)\ **Replies:** 2\ **Last updated:** [November 15, 2023, 7:50am UTC](https://community.shopify.com/t/updating-tracking-number-via-order-number-in-http-rest-api/219476 "2023-11-15T07:50:35Z")
Currently my supplier sends me an email with the PO number (currently my Shopify order number but this can be anything I send them), and the shipping tracking number. I’m trying to forward these emails to a parsing serv… --- ## [How to delay order events in e-commerce platforms?](https://community.shopify.com/t/how-to-delay-order-events-in-e-commerce-platforms/64547)
**Author:** [@beknur\_b](https://community.shopify.com/u/beknur_b)\ **Replies:** 4\ **Last updated:** [November 5, 2023, 5:06pm UTC](https://community.shopify.com/t/how-to-delay-order-events-in-e-commerce-platforms/64547 "2023-11-05T17:06:27Z")
My question is how you can put a certain delay on the event order. So that after placing an order, the event for the order will work after a while. The problem is that when the shopify flow event is processed, it adds a… --- ## [Trigger an "add to cart" function from an HTML embedded external app?](https://community.shopify.com/t/trigger-an-add-to-cart-function-from-an-html-embedded-external-app/262669)
**Author:** [@BerlinMeta27](https://community.shopify.com/u/BerlinMeta27)\ **Replies:** 1\ **Last updated:** [October 27, 2023, 9:34am UTC](https://community.shopify.com/t/trigger-an-add-to-cart-function-from-an-html-embedded-external-app/262669 "2023-10-27T09:34:48Z")
Hi all, I’m trying to see if it’s possible to add an extra functionality to an embedded app. The problem is, I’m using Acuity scheduler (which embeds seamlessly) but the booking payment is recorded outside of Shopify. I… [Next page](https://community.shopify.com/tag/webhooks/4550.md?match_all_tags=true&page=1&tags%5B%5D=webhooks)