Hi I forgot my email address for my shopify account h-wolffe.myshopify.com. I can’t login. I nee help and the shopify call center is not accepting calls.
Can this be escalated please? I need assistance asap!
Thank you
Hey, @kareemac . Sorry to hear you’re having trouble remembering the email address associated with youraccount. Are there a few options that it could be, and you just can’t remember which one?
If you’re not able to find any correspondence from Shopify within any of your email accounts, then another way to determine which it is, is to go to the store recovery page and enter in your possible email addresses. Your store details will be emailed to whichever one is associated with the account, and you can then use that information to login.
Let me know if this works for you!
Hello,
I just created a store and for some reason the email I know I used to register is not associated with it.
I tried the suggestions I read in the forum with no success.
Can I speak with an actual customer support please?
Thank you.
Hello, @orentap . Welcome to Shopify, and the Community! That sounds confusing for sure, so let’s look into it.
We’ll need to access your account in order to determine if this is something we’d be able to assist with. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Help Center and log in to your account to create a support request.
Since this is the next step, I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Hi, i put an email for my shop and now it doesnt work, i have tried all my other emails for my shop as well my shop is amazingpeelers.shopify.com how can i log in with out remembering the email?
the email i would like to use is ibracarab02@gmail.com
Hi, @Ibrahimaap . Welcome to the Community; Thanks for reaching out about this!
Did you already try using the store recovery page I previously suggested in my response on 01-02-2021? This can help determine which email address was used, because your account details will be emailed to the email address you enter on that page. Therefore, trying all of the email addresses it could be, may help figure it out.
Additionally, sometimes login issues are actually due to the store url being entered incorrectly. If you receive an email to an address after entering it into the store recovery page, it will contain the exact url of your store. For example, you mentioned that your store url is a**mazingpeelers.shopify.com, however, all Shopify store urls end in myshopify.com. Therefore, perhaps using a**mazingpeelers.myshopify.com when logging in could be the resolution to what you’re experiencing.
And then lastly, if none of the above helps, you’ll need to follow the instructions in the ‘accepted solution’ I previously posted, and reach out through the Shopify Help Center to create a support request via live chat, email or phone callback. Please note, the Support Advisor you speak with is unable to reveal the email address used on the account (this is a security precaution), however they may be able to help troubleshoot this further with you.
Let me know how it works out!