How can I reactivate my store's payment application?

Payments + Shipping & Fulfilment

AI-generated summary

Reactivating Shopify Payments was not possible from Settings > Payments after the store had previously deactivated it.

  • Support explained that this usually means Shopify Payments was manually removed by the Risk Analyst team.
  • In that case, the key next step is to find the email sent to the store owner and reply directly to that message.

The merchant had already replied to the email but reported no response after one week.

  • Support said Community/Social Support cannot access or override the case.
  • There is no way to expedite the review from the forum.
  • Updates will come through the original email thread from the Risk team.

Current status: unresolved and still pending review. The only confirmed action is to continue monitoring the email inbox for a response from the Risk Analyst team.

1

Hi, sirs,

There are some troubles on my store shopify payments application. We’ve deactivated it first and want to re-apply it.

We couldn’t do it at our setting → payment area.

Please advice. Thanks.

2

Hey there, @FC888

Bo here from Shopify Support!

Thank you for reaching out regarding this. In my experience, when a store cannot add Shopify Payments to their store it is due to the fact that they were manually removed from Shopify Payments by our Risk Analyst team. When this occurs an email is sent to the store owner from this team. Please search your inbox for this email and respond to it directly as this is not something that we can assist with on the Community Forum.

As we are experiencing much higher than usual volumes of contact, it will likely take a bit longer before you hear back on this. Rest assured our team is working as hard as they can at the moment to get back to everyone as quickly as possible. The first place you will get an update is that email, as we do not have access to your case here in social support so please keep an eye out there for any information. We appreciate your patience and understanding at this time.

Of course, if there is anything else I can help with, in the meantime, please just let me know!

All the Best,

Bo

3

hi, Bo,

Thanks for your reply. We’ve replied the email directly, however, we don’t get any response. It’s been a week long. Please advise any other thing we can do. Thanks.

4

I am very sorry to hear that you have been waiting for so long to get a response from the team. I assure you that they are working as hard as possible to get back to people as quickly as possible.There is no way for us to expedite this process. Rest assured that they will get back to you ASAP.

All the Best,

Bo