Strange, I have a paid subscription and no trial period. It is just giving this error message for past 3 hours. Please suggest a resolution!
AI-generated summary
“Checkouts are not currently enabled: Merchant’s trial period expired” error appears for multiple stores, including merchants with paid subscriptions and Partner development stores. Reports describe the issue starting suddenly (e.g., lasting hours or beginning the prior week) and blocking checkout/testing.
Key points raised:
- One merchant says they have no trial and still see the error.
- A Partner/development-store context is suggested as a likely cause (e.g., store still considered a development store, or the paid plan attached to a different store).
- A domain name change is asked about; support indicates it’s unlikely related.
Proposed actions:
- Check Admin > Settings > Plan to confirm the correct plan/store.
- Contact Shopify Support for account-authenticated investigation:
- Merchants: 24/7 Support via Help Center.
- Partners: Partner Dashboard support request.
Outcome: No confirmed fix shared in-thread; resolution remains pending and directed to Shopify Support.
Hi @tupastories ,
You need to contact Shopify for support, there might be something wrong here. Refer https://help.shopify.com/en/questions#/contact. Because it is fully managed by Shopify, it will be difficult for someone to guide you in detail. Hope it helps!
Please mark as a solution if you find my answer helpful. Thank you and good luck.
Hey, @tupastories .
Welcome to Shopify Community. My name is Olivia and I work here.
Thank you so much for connecting with our network and sharing your experience, and thank you to @LitExtension for helping out.
Based on the error you described, it almost sounds as though this is an error you would see if you were on a Development store owned by a Partner. Perhaps you had this store developed for you by a Partner and are currently in the works of transferring it over?
On the flip side, if you are a Partner with several development stores then this might mean the subscription is attached to a different one you created. Double check by heading to Admin > Settings > Plan.
Either way, our team would be glad to take a deeper look for you.
For General Merchant Support
Please connect with our 24/7 Support team directly.
For Partner-specific Support
For all partner related queries, connect with our specialized team by logging in through your Partner Dashboard and creating a support request with this link.
Let me know if you have any further questions I can assist with.
Warm regards,
I am having the same problem, I did however just change to new domain name, is this the issue? I need help and can not seem to find the answer
Hey, @GoodHeadHatCo !
Thank you for joining our thread.
The error message you are seeing is unlikely to be related to changing your domain name. In order for our team to better assist, please connect with our live 24/7 Support team directly. This way we can properly authenticate and access your account.
Warm regards,
Hi can you help me ?
Why my store shows "Checkouts are not currently enabled: Merchant’s trial period expired.?
Hey, @Janpal !
Welcome to Shopify Community.
As per earlier replies, please connect with our Support team directly. Make sure you refer to the accepted solution for further context and contact information.
Warm regards,
I’m experiencing the same issue on a development store with the “checkouts are not currently enabled: Merchant’s trial period expired.” error on checkout.
It just randomly started happening last week, I’ve been in touch with Shopify support via. email but its not been resolved - we are desperate to do some testing so this is very frustrating 
Hey, @David_Luck .
Thank you for joining our thread and sharing your feedback.
We ask that you connect with our Support team directly as we are unable to access your account on our public spaces. I understand you’re already waiting for a reply, and I assure you that’s the best way to get support with this issue on your store.
Our Support team works 24/7 and will get back to you as soon as they have an update or solution for your account. If you’re looking for an update, you can also connect with our team via chat within minutes through our Help Center.
Warm regards,
Hi, @David_Luck .
I am just following up with you to ensure you were able to get the help you need from our Support team.
If you have further questions I can assist with that don’t require authentication, then please share them with me here.
Warm regards,