Customers are seeing the error “credit and debit card payments aren’t available right now” at checkout, blocking payments. A checkout link and a screenshot of the error were provided.
Latest update: Platform logs show no outage on Sept 14 that would explain card processing failures. For sales-impacting issues, the advised course is to contact Shopify Support for immediate investigation.
Recommended steps:
Status: No in-thread resolution or identified cause. Action item is to engage Shopify Support; the issue remains open pending direct support review.
Hey! This message is coming up when people try to make a payment in my store “credit and debit card payments aren’t available right now”
Does anyone know what’s up and how to fix it ASAP??? HELP!
https://www.unionwoodco.com/14444942/checkouts/17122f3db069fcc312699c328e5385d8
Reviewing our logs, I didn’t see an outage on Sept 14th that would have resulted in not being able to process payments. For immediate issues that are impacting your stores’ ability to make sales, it would be best to contact Shopify Support as they can get these types of issues investigated ASAP. You can do this by logging into your store through the help center, searching your question/issue, then selecting “continue” at the bottom of the page that displays the search results.
