[App Installing Oauth Issue] There’s a problem loading this page 403{"errors":"Unauthorized Access"}

Shopify Discussion
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1

Hi everyone,

My app produced a problem during installing, when redriect to Authorization page url:
https://admin.shopify.com/store/appstoretestX/apps/4efdce96f32cfb2062d8XXXXXXXXXXXX , it shows “You don’t have permission to view this page” like following screenshot.
The status code 403 and res body “{“errors”:“Unauthorized Access”}” from the request url: https://admin.shopify.com/api/shopify/appstoretestX?operation=RequestDetails&type=query:

the above situation only happens during test by Shopify Apps Store Team , which caused my app be delisted now.

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But everything in my testing in own test store is normal, i could install, uninstall, reinstall successfully.

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I have re-test my shopify api using, network status, chrome settings and IP address, seems everything normal in my account and test stores, so really confused on this problem.

Any developer is suffering or has fixed same problem? Really needs some suggestions, Thank you ! :folded_hands:

2

Hello, our app also had this problem the day before yesterday and was removed from the shelf. We tried to optimize the OAuth process, but failed to pass Shopify’s review. Have you solved it?

3

We also have this problem :joy: , Any developer is suffering or has fixed same problem? Really needs some suggestions, Thank you ! :folded_hands:

4

Our team is still suffering this problem and trying to figure it out , I think we could report to our respective Shopify reviewer, so that let them know this is not a isolated case, maybe they could report it to shopify tech team or any team related.
Also let us keep contacting, if any new progress we could let each other know. :handshake:

5

Let’s report to our respective Shopify reviewer, so that let them know this is not a isolated case,
also keep contacting, if any new progress we could let each other know. :handshake:

6

This is the latest news, But this is not the request we are operating on, it feels like shopify updates the latest version of admin routing

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7

Hi Paas3D， thanks for sharing your experience,

Today we got reply from Shopify team, in the email we were suggested to:

"I recommend to also check how you are handling uninstalls since this may also have been triggered by a re-installation frequency issue that our system is detecting. Review our https://shopify.dev/tutorials/authenticate-with-oauthOAuth documentation for more details.

You can also check this document (especially on step 3) regarding checking on OAuth and might help you troubleshoot the error: https://shopify.dev/apps/auth/oauth/getting-started#step-3-ask-for-permission

"

We are now re-regulating the uninstall process to see if that works.

May i ask that what is the advice your Shopify app testers wrote back to you?

Let keep in contact, Thank you. :handshake:

8

Hello 1112, Today we got reply from Shopify team, in the email they suggested to:

  1. Unresolved. Upon re-testing, your app still fails to OAuth and for more context, the error page showed after clicking the “add app” button from our internal system. Review our OAuth documentation and see this screenshot for reference.

You can also check this document (especially on step 3) regarding checking on OAuth and might help you troubleshoot the error:

9

Hello Paas3D,
Thank you for your reply and sharing,

I think we are facing exactly the same problem :joy: , and the official responses we got are all unified, if possible, could we exchange contact information for further debugging experience sharing by line or wechat or other apps? Our Email is ecommerce_support@dmetasoul.com, thank you!

10

hello, we had solved , We did this by using the official auth api library instead of writing our own

11

Hi Paas3D,

Thank you for your sharing, today we solved it by check the acess scope again. :handshake:

12

Hi @1112

Thanks for sharing your issues related to public app delisted from app store. We’re also facing the same issues and our apps got delisted from Shopify app store due to the same issues. Can you please guide us more about the same as we already using Shopify official PHP library for OAuth 2.0 process as Shpoify guided. Also, we’ve tested our app before resubmit as per guidelines of Shopify review team but we’re unable to reproduce the same error that they guys are saying.

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Can you please guide us over here

Thanks in advance