Shopify Partner at Appfleece, a Plus agency in Prague.

I run the business side of a small software company, so most of my time goes into the unglamorous parts of ecommerce: support, retention, cash on delivery, checkout rules and why customers actually come back. We build custom integrations plus several apps: Globe for pickup points and shipping across EU, Payflow for payment & shipping customisations among others, Charm for a top-notch loyalty experience.

Happy to talk loyalty, retention and pricing, and I will tell you when an app is not the answer.