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10 Digit South African VAT number

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I am trying to insert my 10-digit South African VAT number, but the 'Add VAT number' button is greyed-out and not clickable.


I have no spaces or special characters, only 10 chars.


I have tried in Chrome & Edge.


Please advise



Reply 1 (1)
Shopify Staff
Shopify Staff
1161 77 190

Hi, Andrea!


This is a known issue that our developers are working on right now. They hope to have a fix implemented soon! If you still can't add your VAT number under Settings > Billing after a few hours, do please contact our live chat/phone service here so the team can take a closer look at your store.


Thanks for your patience while we are resolving this!



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Ava | Social Care @ Shopify 
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