Can I get a refund for an unexpected Shopify subscription charge?

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I deactivated my account 3 months ago and when I deposited money in my Visa card ,I found 24$ transaction to Shopify from about 3 hrs ago , when I opened the my Shopify account I found out that it wasn’t deactivated although I deactivated it once so I deactivated it again i am asking if i can have my 24$ back, the time elapsed after my transaction till the moment am writing is 4 hrs + its my mother’s visa card so i care for the refund. @Aria 

Reply 1 (1)

Shopify Staff
2805 274 490

Greetings, @Mahmoud_Ghounai.


Thank you for reaching out and bringing this to our attention.


Once you've cancelled your subscription and deactivated your store, you can reach out to us and we'd be happy to see if your latest invoice is eligible for refund. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center and log into your account to create a support request. 


That being said, I'd love to hear more about why you've decided to deactivate your store 3 months ago. Or, if you have any feedback to share with us, please don't hesitate to let me know!


Elias | Social Care @ Shopify 
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