Can I get a refund for an unused monthly subscription?

[Plajer]

Hello, I just received a notification from PayPal about a payment from Shopify for a monthly subscription of 32$. I just remembered that I had a trial store with a plan selected that I did not close. I didn't want to continue the store and forgot to close it. Can I get a refund if I close my store today?

[Blair]

Hi @Plajer,

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved.

When it comes to account-specific inquiries like this one, you will want to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account details through the Community. They will be able to ensure the shop is successfully deactivated and provide insight on making refund requests. 

To connect with us, you can: 

• Head over to our Help Center.

• Enter into the chat box Contact Support.

• Log into your shop.

• Select one of the available support options.

Please let me know if you have any other questions or concerns.