Did anyone else receive a suspicious domain renewal email?

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Hi there,

We received an email which was not from shopify saying that our domain failed to renew du to insufficient funds and we are due to pay $18,50 in case we are paying our subscription monthly and is not even due.

The email was from mail@sendfoxmail.com.

I guess is a scam as we do not see any messages as reminder on Settings- Billings but I wanted to check if shopify sends emails like that?


Kind regards,

Paddington Team


Reply 1 (1)

Shopify Staff
315 86 70

Hi @Paddington, thanks for sharing! 


It's very possible that we might email you about any failure to capture payment for a domain purchase or renewal - that said, this is not one of our supported email addresses. So you're clear to ignore that one! Great catch. 


If ever there was a failed payment on your account, you would also be able to confirm this by visiting Settings > Billing in your admin. If you haven't yet, it's also never a bad idea to secure your account with two-step authentication. Don't hesitate to let me know if you have any questions about setting that up! 

June | Social Care @ Shopify 
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