How can I adjust product price at checkout?

Amy_Dryden
Excursionist
23 0 22

With our old POS system, we could easily change the price of an item at checkout.  For example, someone orders a double-sided print from us; that's 1.5 times the price of a single sided print.  We no longer seem to be able to do this at all, which is messing up our inventory because we have to sell these things as custom items now instead.  Has anyone found a way to adjust the price of a product during the checkout process?

Replies 37 (37)

Quartz
Excursionist
29 0 10

We also need this functionality.  Adding as a custom sale causes unnecessary inventory adjustments.  PLEASE Shopify, correct this issue. 

Amy_Dryden
Excursionist
23 0 22

I'm so frustrated.  After all the time they spent telling us it would be "just the same" there are these significant, non-minor issues that just don't work.  Sorry you are in the same boat!!

SteelHead
Excursionist
39 0 49

We are also creating custom sales when we need to do this.  Just another item on my "Bitch List."

Shay
Shopify Staff
2909 453 592

Hi @Amy_Dryden 

 

Thank you for your feedback on this topic. At this time creating a custom item will be the best option for this. Alternatively, you can create a product listing that is hidden from any sales channels except the POS, so that you can have more accurate inventory adjustments for this product. 

 

Please don't hesitate to reach out to our dedicated support team by phone to get the most up to date information on resolving any migration issues you are experiencing: 

 

QB Migration Support: +1 833 476 1302
Hours Of Operation: Monday - Friday, 9am - 4pm EST

Shay | Social Care @ Shopify 
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SteelHead
Excursionist
39 0 49

Wow - all I can do is laugh at that statement (otherwise I won't be able to stop crying).  All last week I tried to get help from the support team via the virtual assistant and phone calls - no answer from either one.  

Shay
Shopify Staff
2909 453 592

Hey @SteelHead 

 

Can you share more information about what happens when you try calling the number I shared above? 

 

You should also be able to connect with our standard chat support through our Help Center at any time as well. If you are not able to connect to our chat support team, please share a screenshot with me of what you are seeing when you try. 

Shay | Social Care @ Shopify 
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Amy_Dryden
Excursionist
23 0 22

In my experience calling the number, either I am on hold for an extended time and then the line disconnects, or when I do talk to someone they don't seem to understand what I am even asking.  Exceptionally frustrating.

Kaki2
Excursionist
10 0 6

YES….I feel your pain and your comment made me laugh and cry, too. I am currently switching to Rain POS. To hell with Shopify. Intuit “promised” way too much. And Shopify DID NOT DELIVER. So someone, somewhere, dropped the ball. We also are not in good shape for fourth quarter, but we are working through it. So far, Rain POS has been amazing. 

Amy_Dryden
Excursionist
23 0 22

This is not a "best option".  The inability to adjust prices at checkout is a major, basic feature we all need.  Creating custom items makes the Shopify analytics on item sales meaningless.

Shay
Shopify Staff
2909 453 592

Hi @Amy_Dryden 

 

Thank you for your feedback on this. I will share that with our developers as well for further consideration. It isn't a feature that Shopify currently offers, but I definitely recognize the value of it. Hopefully it is something we can provide in the near future. 

Shay | Social Care @ Shopify 
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Polly9786
Tourist
3 0 6

It's really bad when you can do custom pricing on every other POS except Shopify. Please have them fix this ASAP. 

TillyTimms
Visitor
1 0 0

Please get the ability to edit prices done ASAP. This is beyond ridiculous that this is not offered. I didn't switch to shopify several years ago because of no-brainer features missing. Now most of them are there. And it looks like others, like myself, HAD to switch from quickbooks. This should be done by the end of the week why would it take so long to have this feature in? The inability to do a custom price lost me two sales at a farmer's market this weekend. GET IT DONE NOW!

Knit3
Excursionist
10 0 2

How can I attribute Custom Sales to COGS? Not really inventory but def COGS.

Shay
Shopify Staff
2909 453 592

Hi @Knit3 

 

If you are trying to alter the price on an existing item in your inventory then I can suggest using a manual discount to reduce the product price or adding a custom sale item to the order alongside the existing product to increase the cart total/product price. 

 

This will allow you to still track the cost of goods on this item while ensuring you are charging the customer the correct amount. 

 

Create a one off quick sale item or draft sale item will not allow for COG tracking. So you would need to create a new product in the store admin to accurately track COG for it. 

Shay | Social Care @ Shopify 
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Polly9786
Tourist
3 0 6
Ya, that does work. But I shouldn't have to put in a discount or custom
item for half of the customers. Let me explain. We have been a customer of
Quickbooks for MANY years. Now that we had to make the switch to Shopify,
there are so many options that we are used to having and working with, that
Shopify has not even thought of. We sell a lot wholesale to many local
businesses. We are a brick-and-mortar shop. So prices change all the time
based on what the business is buying from us. So we are always pulling out
the calculator to figure out discounts which is not a time saving and this
is where mistakes are going to happen.
Shay
Shopify Staff
2909 453 592

Absolutely, and I can fully recognize that. The feedback we receive from merchants such as yourself will help us in adding features like this as our retail POS system continues to grow. 

Shay | Social Care @ Shopify 
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Generic1user
Excursionist
26 0 25

Is shopify going to be adding features to the POS and if so what is the timeline for this? Its not usable in its current state for most QB POS customers and to get it close requires several expensive apps

Shay
Shopify Staff
2909 453 592

Yes, Shopify will continue to add features and expand our POS capabilities. All of Shopify's services are constantly growing and adapting to our merchant needs. I don't have a timeline I can offer for new features. You can see new updates as they roll out via the Shopify Changelog here: Shopify Changelog.

Shay | Social Care @ Shopify 
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bdeaw
Shopify Partner
61 1 56
Looking at the change log... doesn't look like actual useful features for
POS are prioritized.

DaphneOlive
Excursionist
27 1 35

Shay, I fully recognize that it must be a hard job to be the one we all complain to, but I have to say that since we did the switch in september, andsince I started doing my research immediately after the announcement from Intuit, nothing I brought up here or in my many calls to support (yes, the retail support) has led to any changes on the most basic functions for retailers. not features specific to an individual business model, but functions that would be the most obvious to anyone who asked people who do in person retail. I know you have nothing you can say other than to talk to support and that developers are listening, but I am less and less confident about that.

being able to edit an item for a specific transaction, being able to enter a negative quantity in a receipt, having a POS communicate with the accounting software in a way that will allow us to do our taxes without having to revert to doing it by pen and paper - these aren't fancy features. They are so basic to the functioning of a brick and mortar store, that it feels like we are not being heard by the larger company. Just as the developers are not retailers (online retailers honestly do no count when trying to build a system for brick and mortar stores) I am not a software developer - but some of these functions feel like they should not be too difficult to address. When I see announcements of new developments on the online side, I honestly feel like we are of no value to a company that told us we would have a seamless experience. 

Knit3
Excursionist
10 0 2

Here's the challenge: 

I sell digital items (documents) with varying prices at their retail cost. There are thousands to choose from and the prices are fluid. The old system would attribute the cost/price to COGS entirely. I can do custom sales, look at the bill and attribute to the cogs, or is there another workaround? 

Kaki2
Excursionist
10 0 6

No….THIS IS NOT HELPFUL!!! What on earth makes you think it is? Have you EVER worked a retail store???? What a joke. What a joke. What a joke. I OWN this store and I can’t OVERRIDE a price at checkout? Really? Seriously? I’m joining the Class Action Law Suit as quickly as possible and I encourage ALL OTHERS in my position to do the same. This is a nightmare. 

Danceman1
Excursionist
30 1 8
Where is there information on a class action lawsuit?
SteelHead
Excursionist
39 0 49

This is the guy heading up the class action lawsuit:

 

Ed Podowski, Chief Experience Officer

UTX, Inc.
10768 York Road
Cockeysville, MD 21030
Office: 410-667-3500

UTX, Inc.
3252 Keswick Road
Baltimore [Hampden], MD 21211
Office: 410-366-1212

I am on Linkedin https://www.linkedin.com/in/edpodowski

I am the person almost two months ago suggested we file a class action lawsuit against Intuit for putting us in this situation at the busiest time of the year for retailers.

 

You can see his whole post under the discussion heading "QB to Shopify Support is an Epic Fail."  He posts under the name "UTX" and it's the last one on the thread.

Quartz
Excursionist
29 0 10

We understand "at this time".  The question does Shopify plan to make the necessary changes to the program to allow a price change in POS?  

tiffanybubriski
Shopify Partner
15 0 2

I am here looking for the same answer. It is such an important feature all POSs need! 

Shay
Shopify Staff
2909 453 592

Great question @Quartz

 

Our support team is not provided timelines for these kind of additions to our platform. While I can definitely see the value of this feature and I can assume that we will add this feature to our POS system, I don't have a timeline I can provide for when that might be. 

 

Your feedback has been provided to our developers for consideration on this though! 

Shay | Social Care @ Shopify 
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Agreeableagony
Excursionist
22 0 3

It is really depressing that this extremely basic feature doesn't exist and doesnt seem to be any kind of priority for Shopify.

On platforms like square creating variable priced items where price can be typed at checkout is a basic default feature.  

Creating a custom item at checkout time from scratch every time is a horrible solution that doesnt allow  good sales reporting.

Being able to create custom items in advance before an event and type in just the price at checkout is pretty critical. 

Kaki2
Excursionist
10 0 6

Oh this is just ANOTHER stupid feature that Shopify thinks WE DON’T NEED!!! What STORE can’t override and change a price at check-out??? Oh I am SOOOOO angry that we were encouraged to choose Shopify by QB - - what a total and complete SCAM. Beware beware beware. 

Dubie
Tourist
8 1 5

Here we are again wondering why something so simply and basic is not in this software.

Some of these missing features just seem pretty basic for any business needs and are in most other POS.

Once you "Add Custom Sale" item there is no option to edit the price or description about the item which seems pretty goofy, IMO.

So you are checking someone out and trying to be fast but you happen to misspell something sure no problem just go back and edited it "NO" or maybe you enter the price in wrong, oh just edit it real fast "NO" you have to delete it and re-add it again.

There needs to be an option for editing any items at checkout. This option 1000% needs added like other POS out there.

 

Please do not tell me "Just pay for yet another addon app. that does that" I have heard that a few times with this POS on basic options that most other POS have.

I would rather have a dev reply to this with a truthful answer like "We will not be adding this or they don't want this added or Yes we for sure will be adding this option"

Hearing the blanket answer "Yes, Shopify will continue to add features and expand our POS capabilities." Just means you are adding other options but not this one. So a direct answer from a dev would be appreciated.

 

Iris
Shopify Staff
819 67 100

H @Dubie ,

 

Thank you so much for reaching out to us. We truly understand just how important this feature is for your business, and we empathize with your desire to have a clear timeline for its introduction on our platform. While we don't have a specific timeline to share at this point, please know that we genuinely value your feedback and are actively communicating it to our developers.

 

As your input is incredibly valuable to us, I want to assure you that it's been shared with the right team members who can work further on it. 

 

To stay updated on the latest releases and updates, I encourage you to keep an eye on our Changelog. We want to keep you in the loop and ensure that you're among the first to know about any new features or enhancements that are rolled out.

 

Again, we value your feedback and want to ensure that we are continuously improving our platform to meet your needs, so thank you for your understanding and patience!

Iris | Social Care @ Shopify 
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Kaki2
Excursionist
10 0 6

Yes….all of the above and EXACTLY!! Shopify is not robust enough and their customer service is awful, awful, awful. I have chosen Rain POS. So we are NOW into the second POS change in 8 n weeks.

 

I had never heard of Rain POS. But let me tell you that they are great. Unreal. I work with one person all the time….she is my Customer Success Manager….and WOW WOW WOW has she delivered. I have her cell number, her email, etc. She is cleaning up all the MESSES that I was left with via Shopify/QB POS integration/migration. I cannot recommend Rain enough. 

Polly9786
Tourist
3 0 6

I found an app that is working great for us. It is called POS Variable Priced Products. It is an additional charge but it finally allows us to change prices at check out. 

 

https://apps.shopify.com/pos-variable-price-products?search_id=ad50854c-d7a6-4739-a9ef-130733feec67&...

 

I hope this helps others out!

 

DaphneOlive
Excursionist
27 1 35

I hope it helps others too. I am so glad you found it!

I think I personally have reached a point where on principle I am not paying for extra apps that offer things that should be in the basic system. We have created workarounds for most of our issues, not ideal, but functional for the holiday season, except the one glaring issue of how we are now 2 months without the POS communicating properly with Quickbooks desktop. If there was an app for that, I would probably pay for it - and be very annoyed that I have to. 

Kaki2
Excursionist
10 0 6

I could not agree more….so we have switched to Rain POS. And we are thrilled with it. Good-bye Shopify. Shaking my head. What a HORRIBLE experience we have had. Highly recommend Rain. If you liked QB POS…..you’re going to LOVE Rain. 

 

 

Kaki2
Excursionist
10 0 6

Yes….exactly!! And THANK YOU!! We are also two months into 4th quarter with NO communication with QB Desktop, etc. What a nightmare this has been…..what a nightmare! And as for Shopify? One day, when I called to get SOME HELP, they put me on hold, and then recommended an app called “Global Compents For Manufacturing” , or something like that, for $499.99 per month. HAAAAA!!! They lost me at “global”….ya know? I’m a little home town florist, not Ford Motor Company! An App they recommended??? SURE Shopify…I def need that…..NOT Thank goodness I found Rain. 

PICA
Shopify Partner
3 0 2

Agree, this functionality is sorely needed, and have used it on other POS systems.
We have custom Activity Codes related to items for daily automatic reconciliation, and right now there is no simple way of doing this (unless you can give discounts etc., or add extra variants).

The POS Variable Priced Products app looks exactly like what we need... Just adds yet another cost to Shopify (which I understand).