How can I fix Shopify to charge only state sales tax for Illinois?

How can I fix Shopify to charge only state sales tax for Illinois?

Melissa47
Tourist
3 0 1

We are located in WI, but have economic nexus in Illinois.  Since we are a remote seller for Illinois, we only have to charge state sales tax rates.  In Shopify, it is charging state, city and county taxes.  This started happening after Shopify Tax was implemented on our store.  How do I get this fixed to only charge state sales tax for Illinois?

Replies 4 (4)

CeAnne
Tourist
6 0 1

As far as I know we have to pay the county taxes too - at least we have been I mother nexus states.  

volley44
Tourist
8 0 4

How did you fix this?  Shopify is also adding city and county taxes in Illinois when it's not supposed to (only state tax only).  We are not in Illinois, we only collect state tax there due to economic nexus.  Everyone in Shopify support is clueless and just gives same very basic answers without esclating it to actual tech support (I've checked my settings already it's nothing I can change in Shopify), Shopify needs to fix their platform.  Strange thing is i never had this issue prior to this year.

haliyahven
Visitor
2 0 0

Screenshot 2024-07-12 023420.png

 

We have the same issue as well, has this ever been fixed?

Imogen
Shopify Staff
1875 211 336

Hi there, @haliyahven. Thank you for taking the time to reach out to the Shopify Community forums, and for following up on this thread! My name is Imogen. It's good to meet you!

 

To set some expectations for you, Shopify Support Staff are not tax experts; we're unable to advise you on what sort of tax liabilities you may be responsible for from a business perspective. With that being said, if you suspect that your tax setup is collecting sales taxes incorrectly, then it would be best for you to reach out to our Authenticated Support Team via our Help Center so we can take a look at your tax set up, and touch base with our Tax Team regarding what you're experiencing so we can help determine why your taxes are being collected in this way.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog