How can I get a refund after closing my trial account?

[pawelcissarz]

Hello, i dont use shopify any i before had trial plan for 1 dollar, now it charged me above 30 dollars but i closed my store, i dont want this plan please GIVE ME A REFUND and close my account 

[Ollie · Accepted solution]

Hey @pawelcissarz.
 
Thanks for reaching out. 
 
I appreciate the context that you have shared with us as that is very helpful! Since we cannot authenticate you over the Community forums due to the sensitive information that is required to be shared, I am unable to view the store specifics. In this case, it would be best to reach out to our live support about the login issue you are experiencing. 
 
You can get in touch with our live support by attempting to login to your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
 
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation. 
 
Let me know if you have any questions.