How can I retrieve tax documents from a closed account?

chelsear
Visitor
1 0 1

Hello, 

My account is currently closed. However, I would like to retrieve my tax documents to report on my taxes. 

 

Thank you.

Replies 2 (2)

Nick_Marketing
Shopify Partner
1487 336 464

Consider sending an email to merchant support with your request, they'll look into it.
Contact page link: https://help.shopify.com/en/questions#/contact/

If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
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Summer
Shopify Staff
1290 316 221

Hey, @chelsear! Welcome to Shopify Community!

 

If your store was properly canceled and has no outstanding invoices, our support team can look into your store and see if temporary access can be given to retrieve the documents you need. You can visit https://bit.ly/3cJkx8V and log in to your account to create a support request for this. You will be able to log in and be authenticated for support even though your store is closed.

 

If your store is frozen due to outstanding invoices, they will need to be settled and a new plan needs to be selected to reactivate the store and retrieve your information. Simply log in to your store and you will be prompted to pay for the invoice and select a new plan. Once you retrieve the information you need, you can then close your store.

Summer | Social Care @ Shopify 
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