How can I update my EIN on an ecommerce platform?

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I've been trying to update my EIN for several months with multiple emails to various parties at Shopify. I haven't had a single email replied to. I've reach out via phone support and no one really seems to be willing to help or care. Further I've reach out to support via live chat multiple times and they don't seem too interested in helping either. 

Reading back over various posts about updating EIN's everyone at Shopify has the same response "our tax team are experiencing unusually high volumes right now". I don't understand how it is so difficult to update an EIN with Shopify. I've recently updated my EIN with Etsy and Afterpay and it was completed within 1 day.

If someone at Shopify is reading this I would appreciate your help. Please do not give your auto go to response that "our tax team is experiencing unusually high volumes right now".

Reply 1 (1)

Shopify Staff
2830 442 576

Hi @SOUL2 


Thank you for reaching out here in the community forums for help. I definitely understand that having to wait on our escalated support teams is never ideal, especially when the wait time seems longer than normal.


While I am not able to review or act on open tickets myself I'd be happy to flag your escalation to see if this is something we are able to expedite or increase the priority of.


Because I am not able to authenticate your merchant account on the forums, I can receive the ticket number and ask our support to review it, but I won't be able to share any details about any possible actions being taken.


Please share the ticket number for your escalation, and let us see if we can move the process along for you! 

Shay | Social Care @ Shopify 
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