How do I link my bank account for payouts when my business details are pending?

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My account is on hold because I need to “submit more details” about my business (EIN which I don’t have yet, name of business as it is registered.) I just registered my business few days ago I’m not sure it’s in the database yet. All this happened because  I chose to use Shopify instead for payout instead of linking my bank. I try to go back and link my bank instead but it won’t let me… what do I do? I want to start selling.


Replies 2 (2)

Shopify Partner
1239 82 157

@Tadetche Contact the shopify staff/support.

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Shopify Staff
1033 82 132

Hi there, @Tadetche. Firstly let me see congratulations on your store, and welcome to Shopify!

The quickest way to get answers and get this resolved will be to reach out to our live support team directly. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the "ask about a topic" bar, then hit continue to support to access. Here's a video showing the steps in action.

I can definitely understand feeling keen to get going! Can you tell me more about your store? What are you selling? 

Ivy | Social Care @ Shopify

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