Invoice for Shopify Payment Charges?

Solved
Aseller388
New Member
2 0 0

I am surprised that ( eCommAccountant ) would said that, an invoice (VAT or not), is a legal document, which should show the company name ie Shopify, the invoice number, company registration, what the charge is for, and the amount.

Printing a csv file means nothing, it does not mean Shopify will warrants this. I think many online companies are doing bad practice and not showing these sales properly. As those csv file can be manipulated. These fees are higher than the monthly fee, which Shopify provides. Even Facebook knows this and provide charges for the campaigns. 

Shopify needs to provide an invoice for these charge, where there is an unique invoice number. Our accountant, HMRC, etc needs these to support the charges. 

 

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Erdem-Salva
New Member
3 0 0

In my account not seem the same. Check below please!

Ekran Resmi 2021-01-20 12.58.52.png

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seller112
New Member
1 0 1

Hey, 

I was looking for this same thing. Do you see all invoices for one full month in once? 

amanda-balega
Tourist
3 0 1

I am looking for the transaction fee invoices too but I can't see Payouts - Documents

Can anyone help please?

HarjitSingh
New Member
1 0 0

Settings -> Payments -> view payouts -> on this page you will click actions -> documents, here you can download PDF....... 

These are the invoices everyone is looking for right? 

 

But now the following. The fee amount on payout screen and on the invoice doesn't match and i have no idea why...... Is this a bug? 

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Steve_Optix
Excursionist
15 0 9

Hi

We also desparately need this feature, however it appears as if something has changed within Shopify as in our payouts page there are no sign of any documents to download?

Is the above solution still working for you Ivar?

I'm wondering why it's not visble on our payouts page?

Thanks

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Steve_Optix
Excursionist
15 0 9

As you can see below on my screen there is no where at all to view or download a document related to payouts?

Really need something working here

 

screen.jpg

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amanda-balega
Tourist
3 0 1

Same for us - no action available to download documents/invoices.

 

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Steve_Optix
Excursionist
15 0 9

It's so frustrating, it's basic accounting requirements and Shopify doesn't assist in any way to give us compliant, usuable accounting documents.

ncauwenberghs
New Member
1 0 0

This seems like a basic accounting necessity and I am therefore really surprised that it is not readily available.

I just had a lengthy chat with support asking them about this and also linking to this thread. They concluded that they will look a little bit more in detail into this. I really hope they do and will keep you posted.

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