I was wondering where I can see/download the invoice for the charges that Shopify Payments charges me. I am aware of the invoices we can get from the Billing section, but these invoices does not include the expense I have from using Shopify Payments.
Example: I sell for €100,- on the store and I use Shopify payments. Shopify charges me a % fee for the transaction and send me (let's say for example) €95,-.
A fee is deducted for each sale I do, and this sums up to quite a bit over a month. I need an invoice for these fees. They are not charged to my card, they are deducted from the payments you send me.
By the way, I have seen the section where I can download the list of fees that I pay, but I am looking for an invoice for these fees?
Hope this makes sense and hope you can help.
Solved! Go to the solution
The payments fees can be found in your Payment Providers section. To get there:
- click 'Settings'
- click 'Payment Providers'
- click 'View payouts'
You will be taken to a page which gives you a list of the payouts Shopify will be have sent to your bank account each day. You can then click on any particular date and it will give you a breakdown of the payments and fees. You can then export this data.
If you have an online accounting system - e.g. QuickBooks - it is possible to have this information automatically uploaded from Shopify and fed into your account system each day, thus saving you the time, manually recording these fees.
If you're hoping to understand your bill a little better there is this page:
Is there something missing in that you're needing?
Here is my problem... my accountant need an VAT invoice for the service that "Shopify Payments" are providing. They charge me a fee for each transaction (this is fine), but I need an invoice for these fees... these fees are not included in the regular invoice that we get in the admin panel (Settings > Billing)
So basically, from what I can see (please correct me if I am wrong) I am charged with a fee, and Shopify can not give me an invoice for these fees. That is a problem for me..
Hope to get some help.
This not solved. HMRC will not accept a spreadsheet just showing the fees taken from each transaction, which is the spreadsheet you get when you download from the Payment screen.
Shopify supply a service by charging a fee to use Shopify Payments, it is for example 2.2% + 0.20p per order.
HMRC requires the following on an invoice for supplying a service.
Your invoice must include:
Shopify use Stripe to process Shopify Payments and we also use Stripe for other websites and we receive a monthly invoice from Stripe which show these charges.
Shopify are in the wrong in not producing an invoice for a service they provide and HMRC will catch up with them.
I believe you will find the VAT invoice as a pdf document here under "Documents" 🙂
Settings > Payment Providers > View payouts > Documents (see below)
We are having the same issue. We were told that the Documents link doesn't exist as we are not being charged tax. Did you ever get a fix for this?
You need to go to admin/settings/billing/history; you will see the list of your payments and you'll be able to download it;
please see the screenshot. I hope this is what you're looking for.
Hi, as previously mentioned, this screen does not provide an invoice of fees taken for Stripe transaction charges.
I don't believe this issue is resolved... has anyone had any luck finding these invoices?
thank you so much 🙂 i searched for an hour now... 😄 and sent also a message to support... because its only document so i did not notice it... 🙂