Invoice for Shopify Payment Charges?

Solved
Ivar1
Tourist
10 1 8

Hi there,

 

I was wondering where I can see/download the invoice for the charges that Shopify Payments charges me. I am aware of the invoices we can get from the Billing section, but these invoices does not include the expense I have from using Shopify Payments. 

 

Example: I sell for €100,- on the store and I use Shopify payments. Shopify charges me a % fee for the transaction and send me (let's say for example) €95,-. 

 

A fee is deducted for each sale I do, and this sums up to quite a bit over a month. I need an invoice for these fees. They are not charged to my card, they are deducted from the payments you send me. 

 

By the way, I have seen the section where I can download the list of fees that I pay, but I am looking for an invoice for these fees? 

 

Hope this makes sense and hope you can help. 

 

Thanks,

Ivar

Replies 48 (48)
Steve_Optix
Excursionist
23 0 12

Many thanks Giedre

 

Oh my word, I wish we had that option!

 

Do you know which level of Shopify you use? We currently have the middle Shopify plan at $79 p/m

 

I can't fathom why ours would be any different??

Giedre
Tourist
9 0 5

This is becoming increasingly weirder.

We are on basic plan.. 

TESS_OXFORD
Tourist
4 0 3

Same here! 

I'm the owner and I don't have that option. So frustrating...

Steve_Optix
Excursionist
23 0 12

I actually have two Shopify stores, one on Basic plan and one on the middle plan and the option isn't on either.

I did wonder if it was a UK / Euro store thing and I notice in Giedre's screenshots that it's a store in Euros not pounds?

I've also been through all my users at various permission levels and none can see this option either

Giedre
Tourist
9 0 5

Yes, we are based in Spain, so maybe that has to do with it? Still it's something that should be available everywhere.

Charity_RK
New Member
1 0 0

Has anybody in the UK managed to find a solution to this? 

 

We need the VAT documentation for the card processing fees from Shopify Payments and the only mention of fees I can find anywhere is the CSV report that HMRC are never going to accept.

 

Going to ask Shopify directly, but if there's a solution already in the community that'd be great.

CloudlabSam
Trailblazer
137 8 9

This could be accomplished using our Report Toaster app and integration with Mechanic. Report Toaster would be used to retrieve the data on Shopify payment fees and then Mechanic can be used to format any type of PDF which might be acceptable to HMRC. Please let me know if you'd like some direction.

TESS_OXFORD
Tourist
4 0 3

Hi there,

 

Appreciate your help. however, I don’t think the problem is retrieving the data on how much transaction fees we are paying (this can be extracted fairly easy into a csv file).

The problem is that Shopify does not provide an appropriate document (VAT invoice) for those charges. Its not up to the customer to try and formate one - this should be a formal documentation issued by Shopify (provider/supplier) to us as their customers. For example, it should have a unique invoice number that follows on from the last invoice. As a ‘customer’, its not up to us to so....

TESS_OXFORD
Tourist
4 0 3

I am no further forward.

 

The address on the shopify mothly bills is Ireland and it has VAT registration numver. Not sure why they can't issue the same document for the trasaction fees. 

 

Please do come back and update us if you manage to get in touch with Shopift directly...