I was wondering where I can see/download the invoice for the charges that Shopify Payments charges me. I am aware of the invoices we can get from the Billing section, but these invoices does not include the expense I have from using Shopify Payments.
Example: I sell for €100,- on the store and I use Shopify payments. Shopify charges me a % fee for the transaction and send me (let's say for example) €95,-.
A fee is deducted for each sale I do, and this sums up to quite a bit over a month. I need an invoice for these fees. They are not charged to my card, they are deducted from the payments you send me.
By the way, I have seen the section where I can download the list of fees that I pay, but I am looking for an invoice for these fees?
Hope this makes sense and hope you can help.
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I am surprised that ( eCommAccountant ) would said that, an invoice (VAT or not), is a legal document, which should show the company name ie Shopify, the invoice number, company registration, what the charge is for, and the amount.
Printing a csv file means nothing, it does not mean Shopify will warrants this. I think many online companies are doing bad practice and not showing these sales properly. As those csv file can be manipulated. These fees are higher than the monthly fee, which Shopify provides. Even Facebook knows this and provide charges for the campaigns.
Shopify needs to provide an invoice for these charge, where there is an unique invoice number. Our accountant, HMRC, etc needs these to support the charges.
Settings -> Payments -> view payouts -> on this page you will click actions -> documents, here you can download PDF.......
These are the invoices everyone is looking for right?
But now the following. The fee amount on payout screen and on the invoice doesn't match and i have no idea why...... Is this a bug?
We also desparately need this feature, however it appears as if something has changed within Shopify as in our payouts page there are no sign of any documents to download?
Is the above solution still working for you Ivar?
I'm wondering why it's not visble on our payouts page?
As you can see below on my screen there is no where at all to view or download a document related to payouts?
Really need something working here
It's so frustrating, it's basic accounting requirements and Shopify doesn't assist in any way to give us compliant, usuable accounting documents.
This seems like a basic accounting necessity and I am therefore really surprised that it is not readily available.
I just had a lengthy chat with support asking them about this and also linking to this thread. They concluded that they will look a little bit more in detail into this. I really hope they do and will keep you posted.