Problems with setting up balance account: How to edit details?

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Problems with setting up balance account: How to edit details?

HighlandLow
Visitor
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I am trying to set up my shopify balance account in order to collect my money from sales I have made, but I mistyped my name, so now it is asking for a picture of my drivers license and to edit my details. However, It wont let me go back and edit my details so I am stuck having to upload a picture of my drivers license which it wont accept since the name on it is different.

Accepted Solution (1)

Moira
Shopify Staff
2079 227 329

This is an accepted solution.

Hey @HighlandLow,

 

Welcome to the Shopify Community!

 

It's not possible to change the account owner name within the admin itself for security reasons. Our operations team can help change this with you easily though. When you have a moment, please contact our support here so we can authenticate your account and take a closer look into this with you. 

 

If there is anything else I can help you with, please let me know, I'm happy to help!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Moira
Shopify Staff
2079 227 329

This is an accepted solution.

Hey @HighlandLow,

 

Welcome to the Shopify Community!

 

It's not possible to change the account owner name within the admin itself for security reasons. Our operations team can help change this with you easily though. When you have a moment, please contact our support here so we can authenticate your account and take a closer look into this with you. 

 

If there is anything else I can help you with, please let me know, I'm happy to help!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog