Shopify Payments for non-US resident, don't have SSN but have LLC

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kiraikra
Tourist
3 0 1

Hello to everyone! 

I am NOT a US resident, but I obtained LLC in Delaware and I have EIN as well. I enable Shopify Payments and the funds deposits to my US bank account successfully. But I don't have a SSN as I am non-resident of US. Shopify still asks me to provide one, I see the notification that I am not verified on my dashboard. What should I do then? I am afraid to be restricted from using the payment system some day and need to know now how to prevent it?

Hope to get any information!

Replies 78 (78)
mattzima
Tourist
3 0 1

Hi, 

 

Thank you for clearing that up. I don’t have all the documents yet, I want to make sure I have everything sorted out before applying.

 

I will have an ITIN number and all the other documents I suppose but I’m still not sure how to deal with proving that the business is being operated from the U.S. since it’s not (as I mentioned in my previous reply, I operate from Europe and dropship from China to the U.S.). Does this make me not eligible or there’s some other way or documents to provide that can be sufficient in this matter?

 

Thank you for your support @Trevor!

Trevor
Community Moderator
Community Moderator
3210 432 735

@mattzima 

 

My apologies for missing that in my previous reply. If you're operating from Europe, and not within the United States (i.e. you don't have the required documents), then you would be ineligible for Shopify Payments US. Shopify Payments is offered in other countries, so if you're operating from one of the eligible countries within Europe, then you could still utilize Shopify Payments for your store. A full list of supported countries can be seen here. 

 

If Shopify Payments is not available in your country, then it would require using a third-payment provider to accept payments. You'll still be able to sell in USD using a third-party payment gateway, however; your account will be subject to transactions fees vs credit card fees per order. 

Trevor | Community Moderator @ Shopify 
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mattzima
Tourist
3 0 1

Thank you, this explains everything.

aolg479
New Member
3 0 0

Hello @Peter,

I am currently in the process of setting up my store and was about to register for the shopify payments services. Here I am asked for my EIN and SSN. I do not have an EIN because I will be a sole proprietor and it asked me for a SSN in this case I do not have one because I am not a US citizen however I do have an ITIN and was wondering if I can use this instead of SSN to register for shopify payments services? Hope I can get this question answered.

-Thankyou

Trevor
Community Moderator
Community Moderator
3210 432 735

@aolg479 

 

If you're operating from within the United States, then an SSN would be required as an ITIN can not be accepted when registering as a sole proprietor. 

Trevor | Community Moderator @ Shopify 
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talitamarinho
New Member
1 0 0

I have a company in Delaware LLC with virtual business address. I do dropshipping in the US and have all the documentation I need to use Shopify payments. My question is whether as my store is dropshipping from US suppliers and I don't need to have a physical, just virtual address that is in my EIN contract, can it be accepted? the company account at the bank has this address as well, all company documentation is at this address.

 

I use the service of this company: https://www.postscanmail.com/services/virtual-business-address.html

 

Thanks.

Victor
Shopify Staff
Shopify Staff
1428 138 324

Hi @talitamarinho,

 

Thank you for asking your question and outlining your situation. It is sometimes possible for merchants living outside of the United States to have a US Shopify Payments account, but it's generally a rare occurrence and there is specific criteria that will need to be met.

 

In terms of your business, have you registered it with the US government for tax purposes? Do you have a bank account that accept USD with a US banking institution? In terms of you personally, do you reside in another country that Shopify Payments is available in?

 

If you can answer the above I will be in a better position to let you know if you'll likely be eligible for Shopify Payments or not.

 

Kind regards,

 

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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TREKOOSTORE
New Member
1 0 0

HI 

you can buy it also as LLC

may i ask how much did it cost you to registering LLC also how did you open bank A/C as alien ??

Thank's

alonsin07
New Member
2 0 0

Hey Peter, 

 

Maybe you have some advice as my situation is very similar. 

 

Shopify is currently asking for a Photo ID (USA) but I have some concerns.

 

I live in the USA, have been since i was 5, and am a DACA recipient. 

 

My DACA has not been renewed yet, and both DACA and DL expired last month. I understand it is a difficult situation because of the politics situations occurring in our country at the moment.

 

I have a VALID SNN, a valid business bank account, an LCC. I have also provided Shopify proof of where I live, bank statements, etc. 

 

But they are asking for a PHOTO ID (USA). Both of the ID's I could use expired last month. 

 

Do you think this would cause any issues? Should I submit my DL? My SNN card? 

 

Thanks in advance

Trevor
Community Moderator
Community Moderator
3210 432 735

@alonsin07 

 

I wouldn't be able to give a concrete answer on what we can and can't allow as each case is unique. Have you received an email in regards to this, or are you only seeing a red banner in your admin? If you've received an email, then following up there will be your best approach. If you only see a red banner, then uploading the requested documents, then explaining why the ID is expired in the notes section will be the best steps you can take to finding out if we're able to make an exception. 

Trevor | Community Moderator @ Shopify 
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Cevdet
New Member
3 0 0

Hey @Trevor 

 

Maybe you can give me some advice as well since I am searching for the right answer.

 

I am non US citizen and I have LLC company, EIN, bank account, address but I don't have a SSN.

Our business is fully operating, manufacturing and shipping from the USA. We sell worldwide but all products are made in USA. And I am not living in USA I am living in Turkey.

I was wondering If I can use shopify payments for our business. We want to integrate it into our website.

 

Thank you @Trevor 

Trevor
Community Moderator
Community Moderator
3210 432 735

If you are the business owner and you're based outside of the United States, but your business is located in the United States, then we may be able to provide Shopify Payments. To have this reviewed, the account owner would need to provide all of the following documents: 

 

  • Government-issued photo ID (driver's license, passport, etc. - non-US ID may be accepted)
  • A Tax ID in the United States:
    1. EIN if you are LLC/Corp
    2. SSN if you are Sole Proprietor
  • Business registration document (Registered in the US with the government)
  • Proof that the business is operating from the US. This can include tracking showing you are shipping from the US or proof of a physical US address (not a forwarding address).
  • A USD checking account opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this; it has to be a real US bank.

If the required documents can't be provided, or if the account is not eligible to use Shopify Payments after the review, then your best option would be to utilize one of the payment providers available to you in Turkey. You'll still be able to sell in USD while using one of these payment processors; however, it is essential to note that when using a third-party payment provider, you are subject to transaction fees per order. 

Trevor | Community Moderator @ Shopify 
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kaanfurrier
New Member
1 0 0

Hello, @Trevor

 My situation is almost the same as Mr. Cevdet however, I am based in New York.  I will obtain LLC company very soon and every document required by you except SSN.  So I want to make sure that I can use Shopify Payment before establishing the website. 

 

Have a nice day

Bora
New Member
3 0 0

Hi @Trevor 

 

I'm having the same problem with Mr. Cevdet. I live in Turkey but I have an LLC, real address(not virtual), EIN, ITIN, business registration document, and USD checking account at real US banking institution but I don't have an SSN to set up Shopify Payments. Could you help me set up Shopify payment If I am eligible?

Trevor
Community Moderator
Community Moderator
3210 432 735

@kaanfurrier 

 

If you're in the United States, then we would require an SSN to use Shopify Payments. I'm afraid there is not a way to bypass this requirement. 

 

@Bora 

 

Do you also have proof that the business is operating from the United States? If yes, then I can reach out to you via email to send your store up for further review to determine if you're eligible for Shopify payments.

Trevor | Community Moderator @ Shopify 
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Cevdet
New Member
3 0 0

Hi @Trevor,

 

Thank you for your response.

 

I can provide all of the following documents. Could you please assist me about Shopify Payments and where to send the required documents and about what to do now.

 

Thanks in advance

Bora
New Member
3 0 0

Hi @Trevor 

 

I'm on a 14-day free trial and I'm thinking of doing Oberlo dropshipping but If I have to work with U.S. based suppliers for approved by Shopify payments I can redesign by store and work with U.S. suppliers.

 

Trevor
Community Moderator
Community Moderator
3210 432 735

@Cevdet 

 

Sure thing! I've shipped you an email.

 

@Bora 

 

You would need to ensure that you have proof that the business is operating from the US. Without this, the request can not be reviewed. 

Trevor | Community Moderator @ Shopify 
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Bora
New Member
3 0 0

@Trevor 

 

If you can reach out to me via email, I can provide all of my company documents that prove the business is operating from the US.

Trevor
Community Moderator
Community Moderator
3210 432 735

@Bora 

 

Sure thing! I've shipped you an email. 

Trevor | Community Moderator @ Shopify 
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