Financing, tax rates, and accounting
Return management just got easier! We’ve launched Customer Self-Serve Returns to all Shopify merchants. Click here to learn more!
Hello to everyone!
I am NOT a US resident, but I obtained LLC in Delaware and I have EIN as well. I enable Shopify Payments and the funds deposits to my US bank account successfully. But I don't have a SSN as I am non-resident of US. Shopify still asks me to provide one, I see the notification that I am not verified on my dashboard. What should I do then? I am afraid to be restricted from using the payment system some day and need to know now how to prevent it?
Hope to get any information!
Solved! Go to the solution
@Trevor
I have an LLC company in the United States, but I am a non-resident of America. I want to use Shopify Payments, but I have no SSN number.
I can provide all of the following documents, can you contact me by email, then I can provide it to you.
1. Passport
2. IRS EIN document
3. Business registration document in the USA
4. Articles of Organization( can proof the physical address of the office)
5. Tax License License in the USA
6. Bank of America's account
Taking a look, I can see this has been escalated for you through another forum post. It shouldn't be long before our teams reach out to you via email.
Trevor | Community Moderator @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
ı ve an LLC company in the United States, but i am not an american citizen. I want to use Shopify Payments, but I have no SSN number.
I can provide all of the following documents, can you contact me by email, then I can provide it to you.
1-)EIN
2-)ITIN
3-)LLC COMPANY ARTİCLE
4-)RENTAL AGREEMENT OF THE COMPANY OFFICE
5-) REEL (BANK OF AMERICA) STATEMENT ( LLC COMPANY)
6-)COMPANY CERTIFICATES
CAN I USE SHOPIFY PAYMENTS WITH THIS DOCUMENTS
THANK YOU
Are you based in the United States, or are you living outside of the United States? If it is the latter, then we would require the following:
If you can confirm that you're living outside of the United States and that you have the documents listed above, then let me know.
Trevor | Community Moderator @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
pudiste resolver?
peter amigo por favor enviame un correo para enviarte todos los documentos requeridos
Hi Peter, I am a non-resident but I am the owner of an LLC duly incorporated in the USA:
I live in South America and do dropshipping with Chinese suppliers and the shipments are for everyone but mainly to Europe since online advertising in the USA is more expensive. But I don't have SSN and ITIN either
In the USA I have the following duly established documents:
- Physical address in New Mexico
- LLC in Albuquerque
- EIN for non-residents.
- Business account in a bank within the United States
- Articles organization
.- Statements of the organizer
With these documents can I qualify to have shopify paymentes as a payment gateway?
Or in any case in my situation that the EIN can apply instead of the SSN when shopify asks me for this document number?
I appreciate the answer.
If I have more questions can I write to you by mail?
Best regards.
Do you have the following?
Hola. Nuestro equipo de soporte técnico estará complacido de ayudarte con tu requerimiento en español. Por favor, contáctanos vía email a: soporte@shopify.com
Trevor | Community Moderator @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Yes i have everything. How can I contact you by email for other inquiries? Because I recently contacted an American provider but we still haven't started working.
I have sent you an email to the email listed on your forums account. I will need you to reply there to continue the conversation.
Trevor | Community Moderator @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi @Trevor We are a U.S entity with all shareholders being non-us residents. We have all the following docs you need. Could you please send me an email where I can forward the docs to?
Thank you so much!
Email sent!
Trevor | Community Moderator @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi Peter,
I have the same issue, however I have not completed my store set-up or on-boarded US suppliers. The store will operate from the US.
Here are my questions:
Thanks
We would require all of the documents to be available for the request to be escalated. If you are waiting on completing your store before all the documents would be ready, then it would be best to wait until then before sending the account up for review.
Trevor | Community Moderator @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi, @Libs20.
Based on the context you've provided, it sounds like you are already in touch with the team that would handle the request to use Shopify Payments. This would be the same team I would escalate your request to; therefore, creating an escalation on your behalf would not bear different results. Your best option here would be to follow up on the email you would have received as that email is connected to the team that would be able to make the final decision.
Trevor | Community Moderator @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hi Peter, Thank you for all the info. I have a doubt.
Is Transferwise in this category?
"A USD checking account opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this, it has to be a real US bank."
Best
Isaac
Hi Peter,
I have a US entity selling on US mostly through Amazon and operating the business form outside the country, I have all the required documentation to apply to Shopify Payments, please contact me.
Is Transferwise in this category?
Based on the information on Transferwise, it would be an unsupported bank type for Shopify Payments. It would need to be a US-based bank with physical locations.
________
@DH_Master
I have sent you an email tilted "Shopify Forum Support." Please respond there with the requested information to continue the review process.
Trevor | Community Moderator @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Learn these 5 things I had to learn the hard way with starting and running my own business
By Kitana Jan 27, 2023Would you love to unleash the unbridled power of the Google Shopping Channel into your sho...
By Gabe Jan 6, 2023How can you turn a hobby into a career? That’s what Emmanuel did while working as a wa...
By Skye Dec 30, 2022