Why can't I access my site's back office?

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Hello it is since last night that the back office of my site is unreachable. The site works and the orders too, but I can't log in to the back office. I have already opened a ticket but no response. The ticket number is 27392481. Thank you

Id error fd4cd1d2-e380-4b82-a921-30dbb2ad2de3

Reply 1 (1)

Shopify Staff (Retired)
849 77 108

Hello @Paoloberiola!


Sorry to hear that you're having this issue. Have you tried some troubleshooting on your end before submitting a ticket? One thing I would recommend here is to clear your cache and cookies - this can oftentimes resolve similar issues. I have the steps on how you can clear your Chrome browser cache here.


You could also try checking your admin on an alternative device, for example if you have been checking on mobile, try to look at it on a desktop and see if that makes a difference. 
Lastly, try to reset your internet - network errors can sometimes be the cause of issues like this.


I am unable to check your ticket through the Community, did you send us an email? If you find that none of the above steps were helpful, please try to contact us here and opt for the live chat option this time if you would like to speak to a member of our team about this directly.

Lana | Social Care @ Shopify
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