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Why can't I log in after changing my email address?

stian1510
Visitor
1 0 0

cant log in to my user stian_1510@hotmail.com change my email to stian_1510@outlook.com and now i cant log in and se my user and my store i created

Accepted Solution (1)

Daniel
Shopify Staff (Retired)
1122 78 173

This is an accepted solution.

Hi there, @stian1510

 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

 

With regards to your inquiry, please reach out to our live support team for further assistance. Once they verify your credentials, they can open up back end information and provide next steps to resolve this log in issue. 

 

Since you are not able to log in, when you utilize the link above, please opt for the option that states, "I do not have a store" to get to our live queues. Once you are talking to our team, you can describe your situation and they can assist you from there. 

To learn more visit the Shopify Help Center or the Community Blog.

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Reply 1 (1)

Daniel
Shopify Staff (Retired)
1122 78 173

This is an accepted solution.

Hi there, @stian1510

 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

 

With regards to your inquiry, please reach out to our live support team for further assistance. Once they verify your credentials, they can open up back end information and provide next steps to resolve this log in issue. 

 

Since you are not able to log in, when you utilize the link above, please opt for the option that states, "I do not have a store" to get to our live queues. Once you are talking to our team, you can describe your situation and they can assist you from there. 

To learn more visit the Shopify Help Center or the Community Blog.