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Why is my account on hold? Need help, please

RositsaMiteva
Visitor
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can you help me please.These is a notification with the message Your account is on hold???

Accepted Solution (1)

Moira
Shopify Staff
2043 223 326

This is an accepted solution.

Hey @RositsaMiteva,

 

I completely understand the importance of learning more about your Shopify Payments account hold. 

 

For context, there are a few reasons why your account may be placed on hold. For example, your account may be undergoing our standard review process. To learn more about the hold, please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, select the topic "Money > Shopify Payments", and scroll down to where you can submit your request to speak with an advisor. Our team will be able to access your account and take a closer look at this for you.

 

If you have any questions in the meantime, please don't hesitate to reach back out here. 

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)

Moira
Shopify Staff
2043 223 326

This is an accepted solution.

Hey @RositsaMiteva,

 

I completely understand the importance of learning more about your Shopify Payments account hold. 

 

For context, there are a few reasons why your account may be placed on hold. For example, your account may be undergoing our standard review process. To learn more about the hold, please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, select the topic "Money > Shopify Payments", and scroll down to where you can submit your request to speak with an advisor. Our team will be able to access your account and take a closer look at this for you.

 

If you have any questions in the meantime, please don't hesitate to reach back out here. 

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog