Why isn't my store collecting taxes at checkout?

1 0 0

Hello, I have tried to follow the other suggested posts on here to collect taxes but my shop is still not collecting them at checkout. What can I do?

Replies 3 (3)

Community Moderator
3391 459 982


What steps have you tried already? A few things to check:

Let me know what you find out. 

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

1 0 0

Hi, Trevor.  Following up on this topic.  I have all the taxes settings set so that 1) UNCHECKED the box for taxes being included in the price, 2) added tax information for my state and our tax id 3) ensured every item is categorized for being taxed.    When I do a test run for a checkout it shows the taxes being calculated before payment.  However, when I receive an actual order from a customer, the taxes are still not being collected.  Any help with this is greatly appreciated!


1 0 0

Any luck with this? I am also having the same issue.