Why isn't my store collecting taxes at checkout?

anhtrinh0133
Visitor
1 0 0

Hello, I have tried to follow the other suggested posts on here to collect taxes but my shop is still not collecting them at checkout. What can I do?

Replies 3 (3)

Trevor
Community Moderator
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@anhtrinh0133 

What steps have you tried already? A few things to check:

Let me know what you find out. 

Trevor | Community Moderator @ Shopify
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Hart23
Visitor
1 0 0

Hi, Trevor.  Following up on this topic.  I have all the taxes settings set so that 1) UNCHECKED the box for taxes being included in the price, 2) added tax information for my state and our tax id 3) ensured every item is categorized for being taxed.    When I do a test run for a checkout it shows the taxes being calculated before payment.  However, when I receive an actual order from a customer, the taxes are still not being collected.  Any help with this is greatly appreciated!

 

hayparishnative
Visitor
1 0 0

Any luck with this? I am also having the same issue.