Solved

Could there be an issue with my checkout process?

Izzo1994
Visitor
2 0 1

Hello, so I am just wondering if I could of done a set up wrong at all. I am seeing a lot of customers go to the checking out stage and then no sale comes of it? so I am just wondering if there is an issue with checking out or are they all just having a change of heart? My site is www.tranquiloasis.net

Accepted Solution (1)

JoesIdeas
Shopify Expert
2228 203 593

This is an accepted solution.

You can see if there's an issue by doing a checkout yourself. I recommend doing this at least once every couple months, to see what the customer sees, get ideas on how to improve, etc.

 

Abandoned carts are normal. If you want to find the reason, you could set up automated abandoned cart emails (there are plenty of apps that do this), and then email the customers to ask why.

 

Maybe they don't trust the site, maybe they thought shipping was too high, whatever the reason, the best way to solve it is to get actual data from the people abandoning.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks

View solution in original post

Replies 2 (2)

JoesIdeas
Shopify Expert
2228 203 593

This is an accepted solution.

You can see if there's an issue by doing a checkout yourself. I recommend doing this at least once every couple months, to see what the customer sees, get ideas on how to improve, etc.

 

Abandoned carts are normal. If you want to find the reason, you could set up automated abandoned cart emails (there are plenty of apps that do this), and then email the customers to ask why.

 

Maybe they don't trust the site, maybe they thought shipping was too high, whatever the reason, the best way to solve it is to get actual data from the people abandoning.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks
Izzo1994
Visitor
2 0 1

Thanks a lot for your response Joe. This is what i was thinking but just wanted someone more experienced to reassure me