How to handle unfilled customer orders?

luekinnah
Tourist
7 0 1

There is an order placed but not yet filled for the customer

Replies 4 (4)

Luna
Shopify Staff
712 67 108

Hey, @luekinnah.

 

Welcome to the Community forum! Thanks for bringing your concern to us here. I'm more than happy to look into this with you.

 

Before we begin, can you please provide me with some more context regarding the situation? For example, are you hoping to learn more about the fulfillment process? Was this an order that was placed in your store? Are you fulfilling the orders yourself or are you working with a Print on Demand/Dropshipping service? 

 

Once I hear back from you, we can take a closer look to get this sorted out together. 

Luna | Social Care @ Shopify 
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Luna
Shopify Staff
712 67 108

Hey, @luekinnah.

 

I hope your day is going well. I just wanted to check in with you to ensure that you receive the support you may need. 

 

Warmly, 

Luna | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

luekinnah
Tourist
7 0 1

Thank you again. My nonprofit keeps me busy most of my days. My apologies about getting back to you late. 

luekinnah
Tourist
7 0 1

Hi, 

Thank you for responding. I was told that (with the instructions that i were given) that dropshipping would take care of the order. Then he told me to put it in manually and it said 'awaiting shipment' but was never shipped