Solved

Why is my online store unavailable and how can I fix it?

DEMONX
Visitor
1 0 0

Oops, something went wrong.

What happened?

This store is unavailable:

What can I do?

My store becomes unavailable help.

Request ID: e6cb8405-fad9-4253-92
Accepted Solution (1)

Summer
Shopify Staff
1290 316 221

This is an accepted solution.

Hey, @DEMONX! Welcome to Shopify Community.

 

I'm sorry to hear your store is unavailable. We’d love to investigate this issue and in order for us to do so, we'll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)

Summer
Shopify Staff
1290 316 221

This is an accepted solution.

Hey, @DEMONX! Welcome to Shopify Community.

 

I'm sorry to hear your store is unavailable. We’d love to investigate this issue and in order for us to do so, we'll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

dropship_helps
Shopify Expert
1823 56 280

Hi @DEMONX 

 

Please share the store link. We check it once for you.