Can I reactivate my Google Ads after a Merchant Center suspension?

khaliddd
Visitor
2 0 0

My Google Merchant Center was suspended due to an incorrect address (country). To address this issue, I deleted the affected account and created a new one with the same shop, which is now active. Unfortunately, my Google Ads were also suspended after my initial Google Merchant Center suspension. I'm wondering if it's possible to reactivate my Google Ads. Thank you in advance for your assistance.

khalid
Replies 5 (5)

EmmanuelFlossie
Shopify Partner
2995 223 717

You will need to reach out to Google Ads support for this.

But yes, you should get approved, it may take a long time.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

AHTSEO
Shopify Partner
8 1 1

Hello Khalid,

Yes you can reactive your google ads account since you are linking with the same merchant centre. Google is doing that for security reasons . 

 

AHT
khaliddd
Visitor
2 0 0

Thanks for your answer.
But I deleted the old GMC and created a new GMC with the same website

khalid
EmmanuelFlossie
Shopify Partner
2995 223 717

That action is called circumventing policy violation and will now be a more serious issue.

As you can imagine, it would be pointless that Google gives you a suspension, if the solution was just to create a new acccount.

 

The solution is to ensure your business and website complies with Google's policies:

https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

sampymishra
Shopify Partner
296 10 35

Hi @khaliddd 

 

Now that you have corrected the country, you can request a review from the Google support team.  It might be delayed, but your account will get active for sure. If you need assistance raising a review, you can look at this video or reach out to us. 

Sampy Mishra | Customer Success Manager @ AdNabu

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